![Oberalp](https://media.trabajo.org/img/noimg.jpg)
IT Application User Support Specialist
4 settimane fa
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
We are a team of more than 1000 employees in 11 countries worldwide - a group of adventurers and dreamers, mountaineers, looking for their next peak.
**Tasks & responsibilities**
- Providing real-time support to end users
- Responding to, researching, diagnosing, and resolving problems immediately, escalating more complex problems to senior level support
- Diagnosing problem source and coordinating with internal organization or with vendors to resolve problems
- Development and testing of changes ensuring validity, accuracy and reliability of solutions
- Working with cross-functional teams
- Providing on-call support
- Maintaining records and writing reports
**Profile**
- High School Diploma/Bachelor First experience in working with Microsoft Navision or Microsoft Business Central
- Knowledge of Enterprise ERP packages such as Microsoft Navision or Microsoft Business Central
- Very good English and Italian skills, German is an advantage
- Results oriented, proactive, good organizational, interpersonal and communication skills
- Problem solving skills and solution oriented
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