Groups and Events Agent

4 settimane fa

Milano, Italia DoubleTree by Hilton Milan A tempo pieno

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Groups and Events Agent is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.

**What will I be doing?**

As Groups and Events Agent, you will maximise revenue opportunities for Group bookings by driving sales leads and increasing conversions. The Groups and Events Agent will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a Groups and Events Agent will perform the following tasks to the highest standards:

- Complete Hilton University courses and pass the tests.
- Good Knowledge of hotel product and activities.
- Receive and convert incoming enquiries to achieve targets and maximize revenue
- Seek opportunities to increase sales and conversions within the Team
- Focus on a consistently executed up-selling approach
- Build strong relationships with customers to fully understand their needs
- Arrange and carry out Hotel show rounds
- Ensure the complete administration and execution of all group bookings.
- Check arrival guests or groups daily, making sure the guest information, requirements and price information is correct.
- Always maintain a sales attitude, not losing any sales opportunity in the hotel.
- Make sure all commissions are correct and followed-up on promptly.
- Make sure all reject business is filed with the reasons.
- Comply to the hotel credit policy and make sure all forecast revenues are met.
- Ensure all information input is correct.
- Maintain clean and tidy work areas at all times.
- Comply with all systems and procedures as laid down by the hotel.
- Strictly follow brand standards
- Carry out any other reasonable duties and responsibilities as assigned.

*The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

**What are we looking for?**

A Groups and Events Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Good organizational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards
- Excellent command of written and spoken English and Italian to meet business needs.
- Integrity: We do the right thing all the time
- Ownership over own actions and decisions
- We operate with a sense of urgency and discipline

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Demonstrated previous experience working within Groups or Reservations
- Knowledge of the hotel property management systems(Opera PMS would be a plus)

**Disclaimer**
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Contratto di lavoro: Tempo pieno, Tempo determinato
Durata contratto: 11 mesi

Retribuzione: €21.709,66 all'anno

Orario:

- Dal lunedì al venerdì
- No weekend
- Turno diurno

Tipi di retribuzione supplementare:

- Quattordicesima
- Tredicesima

Domande di preselezione:

- Utilizzo Opera PMS.

Lingua:

- Italiano (Obbligatorio)
- Inglese (Obbligatorio)

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