Technical Customer Success Manager

2 settimane fa

Roma, Italia SPACE44 A tempo pieno

**Company Overview**

**Who we are looking for?**

**Responsibilities**
- Act as the primary point of contact for our clients and contractors related to their assignment
- Build and maintain strong relationships with clients, understanding their business needs and scale our services
- Ensuring the clients satisfaction with our teams development services
- Organize and moderate monthly customer feedback sessions, addressing the ups and downs in the collaboration to keep the team collaboration on a high-performing level
- Assist HR and Training in the recruitment, onboarding and training process
- Mediate Project related and individual problems in the teams to improve collaboration and personal wellbeing of our developers on the project
- Setup communication structures with clients on Slack, MS Teams or similar to ensure effective communication and collaboration
- Continuously monitor and analyze customer satisfaction metrics and implement improvement strategies as needed
- Stay up-to-date with the latest industry trends and best practices in customer success management and software development

**Role & Career requirements**
- Bachelor's Degree or higher in Computer Science or related field
- Minimum of 2 years of experience in Customer Success Management
- Minimum 3 years experience as a Software Developer
- Minimum of 5 years of Professional Experience
- Excellent communication and interpersonal skills, with the ability to build strong personal relationships
- Strong problem-solving skills and ability to think creatively to find solutions
- Ability to work independently and as part of a team in a fast-paced environment
- Experience in the hiring decision making process
- Experience in the Staff Augmentation environment is a plus
- Strong coding knowledge in at least one programming language

**Key Skills**
- Excellent and persuasive communication skills
- Sociable and empathic to build strong interpersonal relationships
- Strong leadership, problem-solving and decision-making skills
- Good business acumen to grow business with our clients
- Strong Project Management skills
- Generalist talent for cross-functional collaboration
- Flexibility and adaptability in a fast-paced environment

**Benefits**
- Embrace a true remote working lifestyle and enjoy a non-linear work day that aligns with your productivity and personal life balance
- Be a part of a rapidly scaling business and market, and play a crucial role in driving the company's success
- Work with the latest and most innovative tools and systems in a fully digital business environment
- Take ownership of your role with a high degree of accountability and responsibility
- Continuously develop and grow coaching, training, and self-development, with half-yearly performance reviews focusing on both fair compensation and personal and professional development opportunities
- Experience working in a cutting-edge SAAS system environment, staying ahead of industry trends and advancements
- Enjoy a performance-based compensation package, including a retainer and bonus plan tied to your generated leads and the success of your team

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