Customer Support Specialist

2 mesi fa

Vittuone, Italia ABB A tempo pieno

**Customer Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Customer Support Specialist is the first point of contact for customers and business partners of the Motion Drive Product Division in Italy and Abroad. In this role and using your customer service skills and knowledge, you will provide support to the Drives Sales team by working closely with the service team on Drives and PLC replacement and repair activities.

**This position reports to**:
Marketing & Sales Manager

**Your responsibilities**:

- Deliver effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
- Monitor the status of orders.
- Ensure that inquiries are resolved and provide assistance in any necessary escalation.
- Ensure a positive customer experience by giving them regular updates and clarification.
- Observe the overall process and trends across inquiries and identify improvement areas, contribute to "Product Continuous Improvement".
- Coordinate repair scheduling, support logistics operations for spare parts.
- Knowledge of spare parts order management and follow-up procedures.
- Perform diagnostic, trouble shooting, function test processes.
- Process audit reports with evaluation of results.

**Your background**:

- Technical Diploma in Electronic/Electrotechnical field.
- Knowledge of electrical measurements (voltage, current, temperature, resistance, efficiency, insulation, ohmic,..).
- Knowledge of electrical drawings is considered a plus.
- Knowledge of Office tools.
- Good knowledge of English.
- An agile and proactive approach with a demonstrated ability to take ownership of customer issues.

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