Retail Performance Manager

2 settimane fa

Milano, Italia Marni A tempo pieno

**Retail Performance Manager**:
**THE FASHION INDUSTRY’S FASHION BRAND**

Since 1994, Marni has been recognized as the **most artistic, color-savvy, life embracing, off-beat** brand in the luxury segment

A constant aspiration to **surprise and delight** and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently **challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.**

Embrace life.

Embrace art.

Embrace colour.

Embrace each other.

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

If you're a MARNI Lover, this is a fantastic opportunity to join our Retail team and to actively contribute to the development of the business by becoming part of a thriving brand in a global Luxury Group.

**MISSION**
The Retail Performance Manager role, reporting to the Global Commercial Director, will work with the corporate, the regional and the store management teams on improving business performance through a 360 strategy and on ensuring the delivery of exceptional service to our clients.
S/he will strive to identify and roll-out initiatives that will drive business performance and embed retail excellence across our stores and teams alike, working cross-functionally to support the development of the Performance culture in our network and to build best-in-class teams.
S/he will support the stores in their day-to-day retail and operational activities as well as champion retail projects (pop-ups, new store openings, etc.) by designing and implementing management tools and KPIs to measure and optimize stores operations.

**PROFILE**
- In collaboration with the Global Commercial Director help build the stores performance goals and in partnership with the Retail leaders continuously review & drive performance across sales, retail KPIs, non-selling activities
- Work in partnership with the Retail Manager and HR on FTE planning, productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience and on driving optimal scheduling (Match to Traffic, review of all store schedules,)
- Through effective store interactions help identify actions and learning strategies to support business needs and ensure each store is equipped with a 360 vision of the business which continuously supports elevating the in-store Client Experience and driving results
- Design tailored /by store strategies, in collaboration with all departments, to reach brand priorities, optimize performance and elevate the Client Experience
- Adopt an individualized store approach in order to drive business performance and ensure action plans are implemented, adapted and followed
- Recommend value added activities that will increase individual UPT, promotes cross-selling of categories, increases retention and return rates of clients
- Provide regular in-depth analysis of outliers (over and under performing stores) and work with Retail leaders to set-up an action plan to improve the performance
- Organize periodical Store Performance Committee to report on progress and discuss action plans
- Collaborate with the Operations Manager in animating BOH efficiency and to streamline the sales process
- Ensure streamlined effective communications and processes throughout
- Provide on-going coaching to store management teams supporting their ability to drive an efficient profitable business and develop their team members attitudes skills and behaviors to deliver brand priorities
- Support store managers to create a culture of learning and development to support the client experience

**DESIRIED SKILLS & EXPERIENCE**
- To be successful in this role, you will hold a combination of the following skills and attitudes:
- Proven retail experience (5-7 years) covering managerial positions at HQ or Regional level
- In-depth knowledge of the state of Retail in the Luxury world, as well as highest standards of Client Experience. You have a customer centric approach and successfully worked around the notions of Client Experience
- Business acumen, numerical agility and forward-thinking vision as solid assets to perform well in the role
- Significant experience working around topics such as Retail Analytics, Store Planning and KPIs in a leading luxury company
- Excellent leadership skills to support you in influencing the many stakeholders of the role
- You take initiative and thrive for excellence and exceeding expectation despite of challenges
- You anticipate opportunities and threats so as to lead in the long run
- Agility and entrepreneurial spirit to support you in finding new approaches and solutions to the challenges of this role
- Able to handle complexity and work in multi-tasking environment
- Curious, open-minded with strong team-work skills

LI-FI
- Location: Milano, IT- Employment Type: Full time- Function

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