House Manager

6 mesi fa

Milano, Italia Rocco Forte Hotels A tempo pieno

**House Manager**:
Permanent

Rocco Forte House, Milan

Milan, Italy

APPLY

Rocco Forte House in Milan, our new opening set for next July, is an exquisite 19th century Milanese palazzo located on Via Manzoni, on the corner of Via della Spiga, in the heart of the city’s most fashionable neighbourhood, Quadrilatero della Moda. Sensitively restored to its original splendour, the building now houses a collection of 11 unique apartments.

**The Position**

**HOUSE MANAGER**

**Main Purpose**: As House Manager you will be one of our Ambassadors of Excellence: quality and Guest care will be your main focus. You will be responsible for the operations of our House Team, ensuring the highest service standards. You will support, coordinate and develop the department’s team members in order to exceed Guests’ expectations.
Reports to: Managing Director, Northern Italy.

**Main duties & responsibilities**:

- Supervise all the House operations, according to the Company policies and procedures, maintaining high standards at all times: check-in, check-out, billing, apartment orientation, providing general info to Guests.
- Responsible for providing each Guest a warm and efficient arrival and departure process.
- Handle all Guests requests and be proactive in offering relevant services.
- Manage advance payments, Guests’ billings and you will be responsible for the relevant accounting tasks.
- Coordinate the housekeeping and maintenance service in line with Guests’ preferences and service standards.
- Coordinate the delivery of services required from Guests.
- Coordinate relations with relevant stakeholders.
- Supervise décor, maintenance and cleanliness of the whole property.
- Be responsible for H&S compliance for the duration of the shift.
- Be updated about the events in town and willing to communicate them to the Guests.

**We offer**:

- Permanent contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
- Staff celebrations.

**Competencies required**:

- Team Management & Collaboration: be a role model for team work, reward and encourage positive team play. He/she will engage the Team Members, with a open communication, regular feedback and promoting a culture of trust and respect.
- Communication: He/she shares information across the business in a timely manner to inform better decisions.
- Personal effectiveness & Emotional intelligence: Self-awareness and self-control are a must. Able to establish mutually beneficial relationships with others. Set clear goals and expectations and identify clear priorities.
- Business orientation: Create an understanding amongst all the departments of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements.
- Self & team developer: enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities. Discuss, plan, track and support own and team development and professional growth.

**Other requirements**:

- Professional experience in a similar role.
- Knowledge of Hotel Management software (e.g. Opera).
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher).
- Fluent in English and Italian. A third language is preferred.
- Strong passion for hospitality and attention to details.

**Workplace**: Via Alessandro Manzoni 46, 20121 - Milano.

  • House Manager

    6 mesi fa

    Milano, Italia Youhosty A tempo pieno

    Youhosty, società di affitti brevi con sede a Milano, ricerca house manager / check iner per ampliamento dell'organico. A completare la ricerca fondamentale: - Buona conoscenza della lingua italiana e inglese; - Disponibilità a lavorare anche nei giorni festivi; - Disponibilità a spostarsi in autonomia nell'area urbana di Milano; Contratto di lavoro:...

  • House Manager

    6 mesi fa

    Milano, Italia Rocco Forte Hotels A tempo pieno

    Rocco Forte House in Milan, our new opening set for next July, is an exquisite 19th century Milanese palazzo located on Via Manzoni, on the corner of Via della Spiga, in the heart of the city’s most fashionable neighbourhood, Quadrilatero della Moda. Sensitively restored to its original splendour, the building now houses a collection of 11 unique...

  • Vice Store Manager

    2 mesi fa

    Milano, Italia Poke House A tempo pieno

    **CHI SIAMO**: **Poke House** è la catena di ristorazione fast-casual leader in Europa nel poke hawaiano. Nata nel novembre 2018 dal sogno di due amici di _"nutrire il mondo con positività e benessere"_, Poke House è il leader globale nella categoria dei ristoranti fast casual di poke, servendo le sue bowl fresche e colorate in più di 120 House in sette...

  • Store Manager

    6 mesi fa

    Milano, Italia Poke House A tempo pieno

    **OUR HOUSE, YOUR HOUSE: Unisciti a noi!** Fondata nel novembre 2018 da Matteo e Vittoria, due amici che condividono il sogno di "_**nutrire il mondo con positività e benessere**_", Poke House è leader globale nella categoria dei ristoranti fast casual di **healthy bowl**. Fin da subito, passione e dedizione per il lavoro diventano gli ingredienti di base...

  • Vice Store Manager

    6 mesi fa

    Milano Nord Ovest, Italia Poke House A tempo pieno

    **OUR HOUSE, YOUR HOUSE: Unisciti a noi!** Fondata nel novembre 2018 da Matteo e Vittoria, due amici che condividono il sogno di "_**nutrire il mondo con positività e benessere**_", Poke House è leader globale nella categoria dei ristoranti fast casual di **healthy bowl**. Fin da subito, passione e dedizione per il lavoro diventano gli ingredienti di base...

  • Technical Account Manager

    1 mese fa

    Milano, Lombardia, Italia RTB House A tempo pieno

    Technical Account ManagerKey Responsibilities: Manage technical operations for top clients, ensuring seamless campaign execution. Provide technical support via phone and email, addressing client queries and concerns. Oversee technical issue resolution, ensuring campaign launching and running processes are smooth. Integrate internal campaign emission systems...

  • Account Manager

    3 settimane fa

    Milano, Italia Rtb House A tempo pieno

    RTB House is the first disruptor in the ad tech space, which utilises Deep Learning AI to optimise digital advertising campaigns. Founded in 2012, the RTB House team comprises 1400+ specialists in 70+ markets across the globe - US, LATAM, EMEA & APAC. Running 3000+ campaigns with over 2000+ well-known brands. What you will do: Manage a portfolio of client...

  • Account Manager

    2 mesi fa

    Milano, Italia Rtb House A tempo pieno

    RTB House is the first disruptor in the ad tech space, which utilises Deep Learning AI to optimise digital advertising campaigns. Founded in 2012, the RTB House team comprises 1400+ specialists in 70+ markets across the globe - US, LATAM, EMEA & APAC. Running 3000+ campaigns with over 2000+ well-known brands.What you will do: Manage a portfolio of client...

  • Front Desk

    6 mesi fa

    Milano, Italia Spector Padel House A tempo pieno

    ABOUT US_ Spector Padel House (SPH) è una fast-growing company che sta sviluppando il #1 network di padel club in Italia. SPH progetta, sviluppa e gestisce padel-club in ossequio al “_Metodo Spector_”: il quale valorizza i bisogni di giocatrici e giocatori attraverso un approccio operativo integrato. La missione dell’azienda, che prende il suo nome...

  • Program Manager

    6 mesi fa

    Milano, Italia The European House - Ambrosetti A tempo pieno

    The European House - Ambrosetti è un Gruppo professionale fondato nel 1965 che ha progressivamente sviluppato numerose attività in Italia, in Europa e nel mondo. Ricerca per i propri Clienti soluzioni professionali uniche ed efficaci di Consulenza Direzionale, di Aggiornamento Continuo, di Ricerca, di Summit, Workshop ed Forum, facendo leva sulla propria...

  • Program Manager

    6 mesi fa

    Milano, Italia The European House - Ambrosetti A tempo pieno

    The European House - Ambrosetti è un Gruppo professionale fondato nel 1965 che ha progressivamente sviluppato numerose attività in Italia, in Europa e nel mondo. Ricerca per i propri Clienti soluzioni professionali uniche ed efficaci di Consulenza Direzionale, di Aggiornamento Continuo, di Ricerca, di Summit, Workshop ed Forum, facendo leva sulla propria...

  • Account Manager

    6 mesi fa

    Milano, Italia Rtb House A tempo pieno

    cooperate with the largest brands from the market in Italy;meet clients face-to-face regularly to ensure premium customer service;create campaign strategies in a variety of industries based on data analysis, your own creativity and client needs;adhere to the company goals related to campaign management (i.e. keep an eye on campaign margin and scale);respond...

  • Front of House Manager

    6 giorni fa

    Milano, Italia Maximilian Hotel Praga A tempo pieno

    **Front of House Manager (FOH) in Hotel Josef e Maximilian Hotel a Praga** Often the first hello and the last farewell, our front office and guest relations team are the gatekeepers of Josef Rebel experience. You will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive...

  • Digital Advertising Portfolio Manager

    1 mese fa

    Milano, Lombardia, Italia Rtb House A tempo pieno

    Rtb House is a leading digital advertising company that utilizes Deep Learning AI to optimize campaigns. We are seeking a skilled professional to manage a portfolio of client accounts and create campaign strategies in various industries.Key Responsibilities:Manage a portfolio of client accounts and create campaign strategies in various industries.Cooperate...

  • Program Manager

    6 mesi fa

    Milano, Italia The European House - Ambrosetti A tempo pieno

    The European House - Ambrosetti è un Gruppo professionale fondato nel 1965 che ha progressivamente sviluppato numerose attività in Italia, in Europa e nel mondo. Ricerca per i propri Clienti soluzioni professionali uniche ed efficaci di Consulenza Direzionale, di Aggiornamento Continuo, di Ricerca, di Summit, Workshop ed Forum, facendo leva sulla propria...

  • Store Manager

    6 mesi fa

    Milano, Italia 360 Talent London A tempo pieno

    **STORE MANAGER - MILAN - BOUTIQUE BASED** **ITALIAN PREMIUM HOUSE** **About**: - Italian premium house - Value of excellence, artisanal traditions and made in Italy - Fine craftsmanship, attention to details and timeless pieces **Responsibilities**: - Promoting a teamwork-oriented environment featured by the highest customer service standards -...

  • Account Manager

    4 settimane fa

    Milano, Lombardia, Italia Rtb House A tempo pieno

    Key Responsibilities:As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients in Italy, providing them with premium customer service and ensuring that their campaigns are running smoothly. You will work closely with our commercial team to develop campaign strategies based on data analysis and...

  • Assistant Manager

    1 mese fa

    Milano, Italia Restworld A tempo pieno

    "Poke House", catena di pokerie a Milano, appartenente al circuito Restworld, è alla ricerca di alcuni Vice Store Manager da inserire all'interno del proprio team.I locali sono situati nelle zone di Citylife, Isola, Spallanzani, Symbiosis, Tribunale, Turati e Arese.La persona ideale ha almeno 1 anno di esperienza nel ruolo, preferibilmente nelle catene, e...

  • Digital Campaign Strategist

    3 settimane fa

    Milano, Lombardia, Italia Rtb House A tempo pieno

    Job SummaryRTB House is seeking a skilled Client Success Manager - Digital Advertising to join our team in Milan. As a key member of our client success team, you will be responsible for managing a portfolio of client accounts, developing and implementing campaign strategies, and ensuring exceptional customer service.Key Responsibilities• Manage a portfolio...

  • In House Clinical Research Associate

    5 mesi fa

    Milano, Italia Fortrea A tempo pieno

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...