Global Customer Care and Fulfillment Director

7 mesi fa

Roma, Italia Baker Hughes A tempo pieno

**Global Customer Care and Fulfillment Director**

**Are you interested in working in our Energy Transition Space?**

**Join our Valves Team**

**Partner with the best**

As a Global Customer Care and Fulfillment Director, you will be responsible for:

- Leading the teams responsible for quoting, order entry and order fulfillment within the Aftermarket Centers (AMCs)
- Implementing one parts process from ITO OTR using blueprint tools.
- Implementing quote intelligence as a leading indicator to drive stocking strategies.
- Streamlining quoting process down to 2 days with goal to eliminate repeat manual quotes.
- Leading the continuous improvement of the eCommerce platforms, driving automation and ease of use for channel partners.
- Facilitating use of global inventory, through drop shipments from any facility and better visibility of available stock.
- Pushing Lean principles through all aspects by clearing non-added value tasks.
- Developing and promote talents within the AMCs with new ways to recognize and develop individuals.
- Working collaboratively and cross-functionally with coordination with Sales, Operations, Supply Chain, Finance, Legal and Compliance for larger strategies across the Valve business.

**Fuel your passion**

To be successful in this role you will:

- Have a bachelor's degree from an accredited university or college.
- Have a minimum of 5 additional years of experience in Customer Operations, Commercial Experience, and being a people leader.
- Have experience with control and safety relief valves.
- Have experience in shop management, warehouse operations, order fulfillments, and transactions.

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

  • Global Missionary Care Director

    4 settimane fa

    Roma, Lazio, Italia Disciple The Nations, Inc. A tempo pieno

    **Missionary Care Ministry Overview**We are seeking a highly skilled and compassionate Director of Missionary Care to oversee our missionary care ministry and personnel.The successful candidate will be responsible for developing, initiating, and managing the organization's flow of care, including creating job descriptions, providing clear expectations,...

  • Customer Care Transformation Director

    3 settimane fa

    Roma, Lazio, Italia Michael Page International A tempo pieno

    Key Role in Customer Experience Enhancement with focus on innovation and transformation. The ideal candidate will oversee Customer Experience strategy implementation in the assigned market, ensuring that all departments within the assigned markets are consistently applying the strategy.Work closely with internal stakeholders to build strong partnerships...

  • Customer Care Transformation Lead

    1 mese fa

    Roma, Italia Michael Page International A tempo pieno

    Key Role in Customer Care Area with focus on innovation and transformation The ideal candidate will supervise Customer Care strategy adoption in the assigned market, ensuring that all departments within the assigned markets are consistently applying the strategy. Work in constant partnership with internal stakeholders. Nurture productive relationships...

  • Customer Care Transformation Lead

    2 mesi fa

    Roma, Italia Michael Page International Italia S.r.l. A tempo pieno

    Customer Care Transformation Lead - Pharma Industry Azienda Pharmaceutical Multinational Company Offerta The ideal candidate will supervise Customer Care strategy adoption in the assigned market, ensuring that all departments within the assigned markets are consistently applying the strategy. Work in constant partnership with internal stakeholders....

  • Customer Care Representative

    4 settimane fa

    Roma, Italia EasyPark Group A tempo pieno

    Would you want to work as customer care representative in an entrepreneurial and international environment? EasyPark is a rapidly growing tech company on a mission to make cities more liveable. In this role you will be part of the customer care team where the main goal is to offer excellent support to our customers. **The Role** We are looking for a...

  • Global Care Service Projects Intern

    3 mesi fa

    Roma, Italia Bulgari A tempo pieno

    Job responsibilities **BVLGARI**, the magnificent Italian jeweler, is a global and diversified luxury brand featuring exceptional quality, innovative style together with an impeccable service. Since 1884, we have been setting the pace for Italian style in jewelry, watches, accessories, fragrances, and leather goods. In such a dynamic and motivating...

  • Global Director of Digital Engagement

    4 mesi fa

    Roma, Italia Organon A tempo pieno

    **Global Director of Digital Engagement** **Purpose of the role** As the Global Director of Digital Engagement at Organon, you will play a strategic role in shaping and executing Organon’s digital engagement within the hybrid/ omnichannel ecosystem of channels/ strategies. This position aims to deliver the best user experience to a diverse range of...

  • Global Client Service Director

    3 settimane fa

    Roma, Lazio, Italia Prada Group A tempo pieno

    Job SummaryWe are seeking a seasoned Global Client Service Director to lead our Miu Miu client service team. As a key member of the Prada Group, you will drive business results and set industry standards for remote client experience.About the RoleDrive overall business results and assure leadership in quality of remote client experienceSet objectives and...

  • Director Global Facilities Operations

    7 mesi fa

    Roma, Italia Thermo Fisher Scientific A tempo pieno

    **Director Global Facilities Operations**: - We are looking to fill this role in EMEA The Director Global Facilities Operations is responsible for leading and implementing the company’s Facilities Operations Programs globally. The Director will report directly to the VP Real Estate and Facilities. The Director acts as the Facilities Operations Director...

  • Associate Director, Global Field Medical

    3 giorni fa

    Roma, Italia Abbvie A tempo pieno

    **About AbbVie** The Global Field Medical Excellence Director / Associate Director role (GFMEx) is responsible for having quality oversight and coordination across Field Medical Excellence operations OUS (outside US) in support of the overall Global Medical Affairs (GMA) strategy and business objectives. The GFMEx Director/ Associate Director will drive core...

  • Director, Customer Success

    1 mese fa

    Roma, Italia Dow Jones A tempo pieno

    **About the Role**: You will lead our service delivery for the A2i products and ensure professional execution and successful customer relationships, both on the technical and business sides. You will have direct responsibility for all outbound services and post-sales, Experience making customers feel valued through quality service, and ongoing customer...

  • Director, Customer Success

    1 mese fa

    Roma, Italia Dow Jones A tempo pieno

    **About the Role**: You will lead our service delivery for the A2i products and ensure professional execution and successful customer relationships, both on the technical and business sides. You will have direct responsibility for all outbound services and post-sales, Experience making customers feel valued through quality service, and ongoing customer...

  • Director, Customer Success

    3 mesi fa

    Roma, Italia Dow Jones A tempo pieno

    **About the Role**: You will lead our service delivery for the A2i products and ensure professional execution and successful customer relationships, both on the technical and business sides. You will have direct responsibility for all outbound services and post-sales, Experience making customers feel valued through quality service, and ongoing customer...

  • Director, Customer Success

    3 mesi fa

    Roma, Italia Dow Jones A tempo pieno

    **About the Role**: You will lead our service delivery for the A2i products and ensure professional execution and successful customer relationships, both on the technical and business sides. You will have direct responsibility for all outbound services and post-sales, Experience making customers feel valued through quality service, and ongoing customer...

  • Director, Customer Success

    2 mesi fa

    Roma, Italia Dow Jones A tempo pieno

    Job Description: About the Role: You will lead our service delivery for the A2i products and ensure professional execution and successful customer relationships, both on the technical and business sides. You will have direct responsibility for all outbound services and post-sales, ensuring customers feel valued through quality service and ongoing customer...

  • Director, Customer Success

    3 mesi fa

    Roma, Italia Dow Jones A tempo pieno

    Job Description: About the Role: You will lead our service delivery for the A2i products and ensure professional execution and successful customer relationships, both on the technical and business sides. You will have direct responsibility for all outbound services and post-sales, ensuring customers feel valued through quality service and ongoing customer...

  • Customer Experience Strategist

    2 settimane fa

    Roma, Lazio, Italia Michael Page International Italia S.r.l. A tempo pieno

    Job Summary: We are seeking a highly skilled Customer Experience Strategist to lead our Customer Care Transformation efforts in the Pharmaceutical industry. The ideal candidate will be responsible for overseeing the adoption of Customer Care strategy across assigned markets, ensuring consistent application and implementation.">">Main...

  • Director of Global Project Delivery

    7 mesi fa

    Roma, Italia vHive A tempo pieno

    As the Director of Global Project Delivery, you will play a critical role in leading the standardization of our project management practices across international teams. This position involves overseeing a diverse group of project and program managers, ensuring timely and successful delivery of projects and programs using industry-standard project...

  • Marketing Director to Drive Global Growth

    3 settimane fa

    Roma, Lazio, Italia team Global A tempo pieno

    Job DescriptionAt team.blue, we are seeking an experienced Marketing Director to lead our global growth strategy.The ideal candidate will have a strong background in marketing, preferably with experience in the B2B and social media space. They should be able to develop and implement effective marketing strategies to drive revenue growth and brand awareness...

  • Customer Care Associate

    7 mesi fa

    Roma, Italia FlexCar A tempo pieno

    FlexCar is growing rapidly and we are looking for a Customer Care Associate to join our premises in Rome, Italy. This position entails an active involvement in the Customer Experience. **Who We Are** FlexCar is more than a car leasing company. We redefine the way consumers own a car by offering flexible and accessible terms and an all inclusive premium...