Stage Customer Service B2C Nespresso

5 mesi fa

Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

**Position Snapshot**
- Nespresso in Italy, Milan (Assago) Head Quarter
- Undergraduates or graduates in economics
- Full-time internship (6 months)
- Start date: May

**Position Summary**

You will support the team in the day-by-day activities in the customer service areas, aiming to guarantee the best service level for the customer and partecipating on the new platform integration for the customer journey process

**A day in the life of Customer Service Specialist B2C**
- Support with proactive approach the Customer Service activities together with the team
- Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance
- Highlight and anticipate possible issues
- Identify improving areas, actively promote continuous improvement approach
- Ensure communication and collaboration with other functional departments (Supply Chain, Marketing, T&Q, etc.) for a quick reaction to urgencies or issues

**What will make you successful**
- Curiosity and interest to processes in a complex and dynamic Customer Service
- Strong Project Management skills
- Strong analysis and problem-solving skills
- Good communication skills
- Positive forward-looking mindset and team spirit
- Fluent in English
- Knowledge of Microsoft Office: Excel, PowerPoint

We are Nestlé. We are the **_Good food, Good life_** company.
- Good food, Good life_ is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them **_Good People_**.

At Nestlé, we believe that **recognition, inclusion and valorization of diversity** can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee **equal opportunities** for everyone and at all organizational levels. We believe **diversity is a winning factor** and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the **Emotional Communities**, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. **LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism** are just some of the communities that you can be part of.

**Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

  • Stage Customer Service B2B Nespresso

    5 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot**: - Nespresso in Italy, Milan (Assago) Head Quarter - Undergraduates or graduates in economics - Full-time internship (6 months) - Start date: June **Position Summary** You will support the team in the day-by-day activities in the customer service areas, aiming to guarantee the best service level for the customer and partecipating on...

  • Stage Customer Service B2B in Nespresso

    5 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot** - Nespresso in Italy, Milan (Assago) Head Quarter - Undergraduates or graduates in economics - Full-time internship (6 months) - Start date: November **Position Summary** You will support the team in the day-by-day activities in the customer service areas, aiming to guarantee the best service level for the customer and partecipating...

  • Nespresso - B2C Field Specialist Toscana

    5 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position snapshot**: - Nespresso Italy, in the field - Permanent Contract - Part-time 20 hours weekly - 1 year experience in sales or trade marketing in FMCG industry - Knowledge of GDS channel is a plus - Residence/domicile in Toscana is required. **Position Summary** The Field Specialist will ensure the correct implementation of the customer and...

  • Nespresso - B2C Field Sales Specialist - Emilia

    5 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot**: - Nespresso Italy, Field based (Emilia Romagna, Toscana) - Nespresso welcomes people with disabilities - Permanent Contract - Bachelor’s Degree in Business Management/Trade Marketing - 1 year experience in sales or trade marketing - Good analytical and problem-solving skills - Fluent Italian and English - Knowledge of GDS channel...

  • Nespresso - Trade Marketing Promotions Specialist

    6 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    The Nespresso story begins with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee. Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee. **Position Snapshot**: - Nespresso Italy, Milan HQ (Assago) - Nespresso welcome people with disabilities - Permanent...

  • Nespresso - Trade Commercial Analyst

    6 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot** - Nespresso Italia, Milan HQ (Assago) - Nespresso welcomes people with disabilities - Permanent contract - University Degree - Approximately 1-2 years of experience in the role with FMCG industry - Excellent knowledge of market dynamics (data, customers structure, trade channel) - Good Excel and PowerPoint skills. - Fluent...

  • Nespresso - Outsourcing Expert

    3 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    The Nespresso story begins with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee. Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee. **Position Snapshot**: - Nespresso Italy, Milan HQ (Assago) - Nespresso welcomes people with disabilities - Permanent...

  • Stage Logistics Nespresso

    3 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot** - Nespresso in Italy, Milan (Assago) HQ - Undergraduates or Graduates in Engineering - Nestlé welcomes people with disability - Full-time internship (6 months) - Start date: September **Position Summary** You will support the team in the day-by-day activities in the physical logistic and transportation areas, aiming to guarantee the...

  • Logistic Specialist

    2 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot** - Nespresso Italy, Milan HQ (Assago) - Permanent Contract - At least 1-2 years of professional experience in Logistics or Supply Chain - Master’s Degree, specialization in Management Engineering - Fluent Italian and English - Nestlé/Nespresso welcomes people with disabilities **Position Summary** In this role you will manage...

  • Nespresso - Data Analyst & Junior Product Manager

    5 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot** - Nespresso Italy, Milan HQ (Assago) - Nespresso welcomes people with disabilities - Permanent Contract - University degree in Economics or similar - At least 2 years of professional experience as Analyst / Product management - Ability to extract, read and present insights from unstructured and structured data - Strong knowledge of...

  • Internship Operation Analyst

    6 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot** - Nespresso in Italy, Milan (Assago) Head Quarter - Undergraduates or graduates in Engineering/Economics - Full-time internship (6 month) - Start date: November/ December **Position Summary** - She/He will support the team in optimizing After Sales KPIs for machine maintenance and repair for B2C/B2B. - You will support the team in the...

  • Nespresso - Consumer Experience & Insights Manager

    6 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    Coffee is at the heart of everything we do, and consumer satisfaction is why we do it. Our story started with one simple idea: everyone should be able to make the perfect cup of coffee at home. Something we still believe today, which is why we think delivering the highest quality coffee, sip after sip, is so important. At Nespresso, we revolutionize the...

  • Service Excellence Project Manager

    2 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot** - Nespresso in Italy, Milan HQ (Assago) - Nespresso Customer Care & Service Department - Permanent Contract - Minimum 3 years of experience in similar role - Fluent Italian and English - Nestlé/Nespresso welcomes people with disabilities **Position Summary** Reporting to Service Excellence Manager, he/she will be responsible to drive...

  • Service Excellence Junior Project Manager

    4 settimane fa

    Assago (MI), Italia Nestle Operational Services Worldwide SA A tempo pieno

    Position Snapshot Nespresso in Italy, Milan HQ (Assago) Nespresso Customer Care & Service Department Permanent Contract 3/4 years of experience in similar role Fluent Italian and English Nestlé/Nespresso welcomes people with disabilities Position Summary Reporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio...

  • Jr Logistic Specialist

    2 settimane fa

    Assago, Italia Nestlé SA A tempo pieno

    At least 1-2 years of professional experience in Logistics or Supply ChainMaster’s Degree, specialization in Management EngineeringFluent in Italian and EnglishNestlé/Nespresso welcomes people with disabilitiesPosition SummaryIn this role, you will manage warehouse operations and delivery service network together with the Nespresso Logistics Team and...

  • Customer Care

    6 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot** - Nespresso in Italy, Milan headquarter (Assago) - Permanent contract - Nespresso Customer Care & Services Department - At least 2 years of Customer Service experience with customer's direct contact - Fluent in Italian and English **Position Summary** Reporting to the Quality Manager, you will be responsible to drive quality...

  • Junior Customer Service

    5 mesi fa

    Assago, Italia Experience International A tempo pieno

    **Descrizione azienda**: **EXPERIENCE International**, società di ricerca e selezione del personale in ambito healthcare attiva nei settori di medical devices, equipment, diagnostics e pharma, per importante realtà produttrice e distributrice di medical devices, ricerca la seguente figura professionale: **Posizione**: **JUNIOR CUSTOMER SERVICE** La...

  • Nespresso - Visual Merchandising Specialist

    6 mesi fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot**: - Nespresso Italy, Milan HQ (Assago) - Permanent contract - Nespresso welcomes people with disabilities - University degree - Approximately 2 years’ experience in a similar role - Excellent communication and interpersonal skills - Good Microsoft Office skills - Fluency in English is mandatory. **A Day in the Life of a Visual...

  • Jr Logistic Specialist

    2 settimane fa

    Assago (MI), Italia Nestlé SA A tempo pieno

    At least 1-2 years of professional experience in Logistics or Supply Chain Master’s Degree, specialization in Management Engineering Fluent in Italian and English Nestlé/Nespresso welcomes people with disabilities Position Summary In this role, you will manage warehouse operations and delivery service network together with the Nespresso Logistics...

  • Service Excellence Project Manager

    1 mese fa

    Assago (MI), Italia Nestlé SA A tempo pieno

    Service Excellence Project Manager - Customer Care & Service Position Snapshot Permanent Contract Minimum 3 years of experience in similar role Fluent Italian and English Nestlé/Nespresso welcomes people with disabilities Position Summary Reporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio Strategy, to...