Lavori attuali relativi a Service Manager, Italy - Roma, Lazio - ION Group


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    Roma, Lazio, Italia Serco Group Plc A tempo pieno

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    Roma, Lazio, Italia Serco Group Plc A tempo pieno

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Service Manager, Italy

2 mesi fa


Roma, Lazio, Italia ION Group A tempo pieno

ION Group is seeking a skilled Service Manager to join our team in Milan. As a key member of our Service Management team, you will be responsible for delivering exceptional customer service and ensuring the timely and accurate completion of service requests. Your duties will include providing customers with information regarding business services, establishing and maintaining high standards and procedures for premium service, and monitoring and assessing the performance of the service team. You will also analyze service metrics, collaborate with other departments to develop and implement strategies that enhance customer satisfaction, and prepare and present regular performance reports to senior management. To be successful in this role, you will need a Master of Science degree with honors, preferably in Administration, Management, or a related field, and at least 5-7 years of previous experience in financial services, consulting, or ICT business. You will also need excellent interpersonal skills, knowledge of the Italian and English language, and outstanding communication and negotiation skills. If you are passionate about innovation and financial services, and have a strong customer orientation, we encourage you to apply for this exciting opportunity.