Operations Manager

2 giorni fa


Roma, Lazio, Italia Accor A tempo pieno
About Mama Shelter

Mama Shelter is a unique hospitality brand that offers an unforgettable experience to its guests. Founded in 2008 by Serge Triganò and his sons Jérémie and Benjamin, Mama Shelter is a place where you can live your daily life in a vibrant and eclectic atmosphere.

Job Description

We are seeking a Deputy Manager to join our team at Mama Shelter. As a Deputy Manager, you will be an inspiration to your team, creating a positive and stimulating environment focused on collaborative work.

You will be the co-leader of a team of around a hundred people whose mission is to provide customers with an exceptional Mama experience through a welcoming, quirky, and friendly atmosphere that you establish. Mama must be in good hands with you.

You will also develop special relationships with local clients and businesses, delivering the Mama experience there as well.

While maintaining high standards and norms in food, service, health, and safety, you ensure Mama's profitability through revenue generation and cost control.

Behind the scenes, you assist the General Manager in analyzing sales figures and controlling expenses.

You will act as a conductor, knowing the score and melody perfectly to ensure there are no wrong notes on the ground, providing an unforgettable experience for our customers.

Requirements
  • You have the ability to adapt to any challenge, remaining calm in a quirky environment with a high customer flow.
  • You have previous experience managing a team of at least 100 people.
  • You can identify talents and help them grow; it's your turn in the hot seat with the buzzer.
  • You demonstrate flexibility in your schedule. Your working hours will be determined based on business needs.
  • You want to be at the heart of the action with your team, not always alone at your desk.
  • You have solid experience in hotel operations, and if possible, particularly in Food & Beverage (F&B).
About Us

Mama Shelter is part of Ennismore, a creative hospitality group that roots its culture and destinations. We are a joint venture with Accor, founded in 2021.

We are committed to diversity and inclusion. Mama is an inclusive company, and our ambition is to recruit and promote diverse talents.



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