IT Service Operations Manager
1 settimana fa
Job Summary:
We are seeking an experienced IT Service Operations Manager to lead the operational aspects of IT services for a leading international Insurance Company. The successful candidate will be responsible for resolving incidents, identifying underlying causes of recurring issues, monitoring service performance to meet agreed-upon standards, coordinating changes and releases to minimize disruption, managing configuration data, generating performance reports, and collaborating with various teams.
Key Responsibilities:
- Insurance Product Expertise: Understand insurance products business features and manage IT operations to ensure seamless integration with related processes.
- Documentation Management: Efficiently manage running documentation, acting as a focal point for different teams and ensuring compliance with all KPIs.
- Incident Management: Effectively own, manage, and communicate with Service Manager and Business to solve critical business issues.
- Problem Management: Continuously monitor and ensure compliance with all KPIs of the running service.
- Monitoring and Controlling: Monitor and control IT system performance in accordance with Service Level Agreements (SLAs).
- Change Management: Assess, plan, implement, and control changes to IT systems to ensure they are made with minimal impact on operations.
- Release Management: Ensure effective implementation without disruption of services.
- Reporting and Analysis: Generate periodic reports on IT service performance and analyze data to identify trends, recurring issues, and improvement opportunities.
Requirements:
- 5+ years of professional experience in the Insurance Industry.
- Proven experience with RGI PASS PRODUCT solution.
- Proven experience with insurance policies life cycle (e.g., Life, P&C).
- Proven experience with insurance processes (e.g., Claims, Underwriting).
- Knowledge of SQL language and inquiry.
- Fluent in both Italian and English (minimum requirement B2, C1 preferred).
- Certification: ITIL Foundation, ITIL OSA, ITIL CSI.
- Certification: Microsoft Certified for Azure.
- Master or Degree in Computer Science, Information Technology, or related field.
- Ability to manage complexity, work, and collaborate in a cross-cultural and cross-functional environment.
- Proactive and positive attitude, with demonstrated ability to meet deadlines and prioritize tasks.
-
IT Service Operations Manager
4 settimane fa
Milano, Lombardia, Italia Fineco Bank A tempo pienoCompany OverviewFineco Bank is a leading financial institution committed to delivering exceptional technology-driven services.Position OverviewWe are seeking a seasoned IT Service Management (ITSM) Professional to spearhead and oversee ITSM processes within our technology division. The successful candidate will be tasked with managing incident response,...
-
IT Specialist SAP Basis Service Operations
7 giorni fa
Milano, Lombardia, Italia ManpowerGroup A tempo pieno**Siamo alla ricerca di un/una IT Specialist SAP Basis Service Operations**Per una importante azienda cliente, stiamo cercando un/una IT Specialist SAP Basis Service Operations che sia in grado di gestire e ottimizzare l'ambiente SAP all'interno dell'infrastruttura IT.**Le principali responsabilità saranno:****Coordinare terze parti per la configurazione e...
-
IT Infrastructure and Operations Manager
6 giorni fa
Milano, Lombardia, Italia ENGIE Group A tempo pienoJob DescriptionENGIE Group is seeking a highly skilled IT Infrastructure and Operations Manager to join our team in Milan. As a key member of our Technology Office, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure, supporting our cloud transformation journey, and driving business continuity.Main...
-
IT Infrastructure and Operations Manager
7 giorni fa
Milano, Lombardia, Italia ENGIE Group A tempo pienoJob DescriptionENGIE Group is seeking a highly skilled IT Infrastructure and Operations Manager to join our team in Milan. As a key member of our Technology Office, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure, supporting our cloud transformation journey, and driving business continuity.Main...
-
IT Operations Internship in Italy
4 settimane fa
Milano, Lombardia, Italia Amplifon A tempo pienoIT Operations Internship in Italy Amplifon is seeking a motivated individual to become part of our IT Operations division in Italy, reporting directly to the IT Operations Manager. This role is crucial for overseeing the management and governance of IT assets, including devices such as PCs, monitors, smartphones, and networking equipment, throughout...
-
IT Operations Internship in Italy
1 settimana fa
Milano, Lombardia, Italia Amplifon A tempo pienoAmplifon's IT Operations InternshipAbout the RoleWe are seeking a talented individual to join our IT Operations team in Milan, Italy. As an IT Operations Intern, you will play a key role in supporting the maintenance and improvement of our technological landscape for our Shops & HQ.Key ResponsibilitiesCollaborate with the Global IT Operations team on...
-
IT Operations Specialist
6 giorni fa
Milano, Lombardia, Italia Selection 4.0 A tempo pienoJob Description**About the Role**Selection 4.0 is seeking an experienced IT Operations Specialist to join our team. As a key member of our IT Operations team, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities**IT Operations Management**: Oversee the day-to-day operation of our IT systems and...
-
IT Operations Specialist
7 giorni fa
Milano, Lombardia, Italia Selection 4.0 A tempo pienoJob Description**About the Role**Selection 4.0 is seeking an experienced IT Operations Specialist to join our team. As a key member of our IT Operations team, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities**IT Operations Management**: Oversee the day-to-day operation of our IT systems and...
-
IT Sourcing Category and Vendor Manager
6 giorni fa
Milano, Lombardia, Italia HITACHI ENERGY ITALY S.P.A. A tempo pienoAbout the RoleWe are seeking a highly skilled IT Sourcing Category and Vendor Manager to join our team at HITACHI ENERGY ITALY S.P.A. as a key member of our IT organization. As an IT Sourcing Category and Vendor Manager, you will be responsible for overseeing the strategic relationships with vendors delivering critical IT services to our organization.Key...
-
IT Sourcing Category and Vendor Manager
1 settimana fa
Milano, Lombardia, Italia HITACHI ENERGY ITALY S.P.A. A tempo pienoAbout the RoleWe are seeking a highly skilled IT Sourcing Category and Vendor Manager to join our team at HITACHI ENERGY ITALY S.P.A. as a key member of our IT organization. As an IT Sourcing Category and Vendor Manager, you will be responsible for overseeing the strategic relationships with vendors delivering critical IT services to our organization.Key...
-
Grocery Operations Manager
6 giorni fa
Milano, Lombardia, Italia Deliveroo A tempo pienoAbout the RoleDeliveroo is seeking a highly skilled Grocery Operations Manager to join our Italy Commercial team. As a key member of our team, you will play a crucial role in ensuring the smooth running of our delivery operations associated with all of our grocery partners.Key ResponsibilitiesDevelop and implement data-driven strategies to improve our...
-
Grocery Operations Manager
7 giorni fa
Milano, Lombardia, Italia Deliveroo A tempo pienoAbout the RoleDeliveroo is seeking a highly skilled Grocery Operations Manager to join our Italy Commercial team. As a key member of our team, you will play a crucial role in ensuring the smooth running of our delivery operations associated with all of our grocery partners.Key ResponsibilitiesDevelop and implement data-driven strategies to improve our...
-
Italy IT Operations Internship
4 settimane fa
Milano, Lombardia, Italia Amplifon Group A tempo pienoDettagli offerta di lavoroCorrispondenza tra il tuo profilo e i dettagli dell'annuncio.Tipo di contratto Tempo pienoLocalitàMilano, LombardiaDescrizione completa della posizioneItaly IT Operations Internship | Milan | 6 monthsWe work to maintain and constantly improve our technological landscape for our Shops & HQ. Moreover, we are going to transform our...
-
IT Infrastructure and Operations Manager
6 giorni fa
Milano, Lombardia, Italia Engie A tempo pienoJob DescriptionENGIE is seeking a highly skilled IT Infrastructure and Operations Manager to join our team in Milan. As a key member of our IT Digital function, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure, supporting our transition to a cloud-based model.Main ResponsibilitiesCollaborate with the CTO to...
-
IT Infrastructure and Operations Manager
6 giorni fa
Milano, Lombardia, Italia Engie A tempo pienoJob DescriptionENGIE is seeking a highly skilled IT Infrastructure and Operations Manager to join our team in Milan. As a key member of our IT Digital function, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure, supporting our transition to a cloud-based model.Main ResponsibilitiesCollaborate with the CTO to...
-
Operations Manager
1 settimana fa
Milano, Lombardia, Italia Amazon A tempo pienoAbout the RoleAs an Area Manager at Amazon, you will be responsible for leading a team that ensures the smooth operation of our Fulfillment Centres. This is a key role in our business, as it directly impacts our ability to deliver high-quality products to our customers on time.Key ResponsibilitiesLead a High-Performing Team: You will be responsible for...
-
Operations Manager
3 giorni fa
Milano, Lombardia, Italia Antal International A tempo pienoJob Title: Operations ManagerJob Summary:We are seeking an experienced Operations Manager to join our team at Antal International. As an Operations Manager, you will be responsible for the day-to-day running of our student housing properties, ensuring they are clean, safe, and well-maintained.Main Responsibilities:Train and guide the Assistant General...
-
IT Support Services Manager
1 settimana fa
Milano, Lombardia, Italia Page Personnel A tempo pienoJob SummaryWe are seeking a highly skilled and experienced IT Support Services Manager to lead and manage the provision of IT Support Services and other Technology services within local offices/regions. The successful candidate will work closely with the Regional Technology Support Manager to ensure the delivery of high-quality IT services to our clients.Key...
-
IT Support Services Manager
23 ore fa
Milano, Lombardia, Italia Page Personnel A tempo pienoJob SummaryWe are seeking a highly skilled and experienced IT Support Services Manager to lead and manage the provision of IT Support Services and other Technology services within local offices/regions. The successful candidate will work closely with the Regional Technology Support Manager to ensure the delivery of high-quality IT services to our clients.Key...
-
IT Operations Specialist
6 giorni fa
Milano, Lombardia, Italia Siemens Healthcare S.r.l. A tempo pienoAbout Siemens Healthcare S.r.l.We are a leading medical technology company with a global presence, dedicated to creating better outcomes and experiences for patients. Our portfolio is crucial for clinical decision-making and treatment pathways.Job SummaryWe are seeking an IT Operations Specialist to join our team in Milano Area. As a key member of our...