Strategic Account Development Specialist

1 mese fa


Pisa, Toscana, Italia Angel A tempo pieno
Role Overview

The Strategic Account Development Specialist plays a pivotal role in driving sales growth and customer satisfaction for key accounts. This position works closely with the Sales and Commercial teams to develop and maintain strong relationships with strategic customers, ensuring they receive exceptional service and support.

Key Responsibilities
  • Collaborate with the Commercial Function to manage assigned customers, ensuring they are consistently followed and monitored, and that they have a deep understanding of the company's products and solutions.
  • Build and maintain solid relationships with customers through regular meetings and visits to understand their needs and define customized solutions.
  • Oversee after-sales management, monitoring customer satisfaction, managing complaints or non-conformities, and verifying that all invoicing and contractual milestones are met and respected by both parties.
  • Contribute proactively to commercial negotiations, managing the assigned customer portfolio in line with the strategies defined by the Commercial function and Group policies.
  • Produce periodic reports to be circulated to the Commercial function, the PMO, the Technical Office, and the Company Management, summarizing the evidence gathered with customers to support the definition of internal technical and commercial priorities.
  • Manage key customer and project data in the internal Customer Relationship Management (CRM) system, ensuring all information is up-to-date and accurate.
  • Participate in defining and implementing go-to-market strategies for assigned products and engineering solutions, ensuring key customers are informed and engaged at crucial stages of the product lifecycle.
  • Collect and analyze data on product sales performance from key customers, identifying opportunities for improvement or growth.
  • Coordinate with product development, marketing, and sales teams to align business activities with product strategies and customer feedback, keeping company presentations of products and proprietary solutions always up-to-date.
  • Stay updated on trends and best practices in the various sectors in which the Company operates, ensuring the competitive advantage is maintained over competitors.
Requirements
  • Degree in STEM (preferred) or Economics.
  • Good knowledge of English language.
  • 5 years of experience in similar roles at companies operating in the engineering/innovation field.
  • Proactivity and problem-solving.
  • Curiosity for technological and innovation topics.
  • Strong commercial skills.


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