Intake Program Coordinator

7 giorni fa


Napoli, Campania, Italia St. Matthew's House A tempo pieno

As a critical member of our team at St. Matthew's House, the Intake Program Coordinator plays a pivotal role in ensuring that individuals in need receive comprehensive support and guidance. This position requires a high level of empathy, organizational skills, and effective communication to facilitate smooth transitions for residents.

About this Role:

The primary responsibilities of the Intake Program Coordinator include overseeing all resident intakes, initiating familiarity with program guidelines, and assessing an individual's qualifications before admission. Coordinators work closely with the Intake Manager, Motivational Track Manager, and Shelter Managers to guarantee a safe and suitable transition for each new resident.

Key Responsibilities:

  • Evaluate potential residents' eligibility and appropriateness prior to admission
  • Screen individuals on Shelter and Justin's Place waiting lists
  • Create and review resident records created at admission
  • Document residents' medication in Mission Tracker
  • Complete automated intake process through Mission Tracker
  • Assign bed assignments along with resident chore and case manager
  • Explain program expectations to residents at admission
  • Conduct property searches for new intakes
  • Coordinate transportation needs for new residents
  • Provide excellent customer service to internal and external customers
  • Collaborate with referral agencies to schedule admissions of those being discharged
  • Review personal emails and MARS reports daily and respond accordingly
  • Participate in team meetings and projects as assigned by Consolidated Intake Manager
  • Presents the Gospel message to residents when opportunities arise
  • Pray with residents and staff as opportunities present themselves
  • Adhere to St. Matthew's House core values throughout job duties

Requirements:

  • Bachelor's Degree or higher preferred
  • Certification in addiction treatment or related field desired
  • A minimum of 2 years' experience working with homeless individuals or those struggling with addiction is required
  • Excellent communication and interpersonal skills are essential
  • Strong organizational, prioritization, and time management skills are necessary
  • Ability to develop strong working relationships and possess community resource coordination skills
  • Strong customer service skills, including proactive identification and resolution of issues using sound judgment and decision-making
  • Computer proficiency in current company software

We offer a competitive salary range of $40,000 - $55,000 annually, depending on experience and qualifications.



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