Sales Associate

7 giorni fa

Milano, Lombardia, Italia Burberry A tempo pieno

About the Role

We are seeking a highly skilled Sales Associate to join our team at Burberry. As a Sales Associate, you will be responsible for delivering a personalized and elevated experience to our clients, driving commercial success and building meaningful relationships.

Key Responsibilities

  • Meet and exceed individual and store sales and other commercial Key Performance Indicators (KPIs)
  • Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
  • Follow the Client journey to elevate the Client experience in the store
  • Be efficient in following-up and delivering after-sales services to our clients
  • Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required

Client Engagement

  • Build meaningful relationships with Clients
  • Work by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases
  • Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
  • Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or clients requests

Personal Profile

  • A proven track record in delivering sales and exceeding targets in the luxury retail industry
  • Previous experience in Clientelling
  • A strong interest in fashion, art, and culture
  • Strong product knowledge and good understanding of store retail operations
  • Experience in working as part of a team

What We Offer

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. As a Sales Associate, you will have the opportunity to work with a world-renowned luxury brand, develop your skills and knowledge, and be part of a dynamic and supportive team.

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