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Logistics Support Specialist

1 mese fa

Milano, Lombardia, Italia Amplifon A tempo pieno
Amplifon Supply Chain Team

We are seeking a talented Logistics Support Specialist to join our Global Supply Chain Team and contribute to the success of our Global Shop Logistic Support team.

The ideal candidate will work in a fast-paced environment, constantly evolving and contributing to build a new and high-performing logistic support service to increase customer satisfaction and facilitate operations worldwide.

The Logistics Support Specialist will report to the Global Shop Logistic Manager and be responsible for:

  • Guiding the Local Shop Logistic Support team in daily activities and supporting them in exception management and supplier issues resolution
  • Performing analysis on performance and process monitoring activities for a cluster of countries
  • Managing service support for assigned countries
  • Managing supplier performances and collaborating with them to ensure flowless communication and prompt problem-solving
  • Teamwork with account payable team, supply chain, and IT team to ensure Procure to Pay processes are efficient and accurate
  • Contributing to improve Purchasing processes and support performance excellence journey
  • Recommending improvement actions based on continuous analysis of KPIs, both internally and with suppliers
  • Contributing to Roll-out Amplifon Supply Chain transformation in different Country Organizations

Requirements:

  • Bachelor's degree in supply chain management, operations, logistics, or engineering
  • 3-5 years of experience in Supply Chain, Customer Service, Logistic Operations, Procurement Operations, Sales Support
  • Continuous improvement oriented
  • Very good knowledge of MS Office, particularly Excel
  • Customer-oriented approach, able to problem-solve and support resolution
  • Ability to work well through cross-functional activities and responsibilities and to drive them
  • Very good team player
  • Excellent communication and analytical skills
  • Fluent in English and Italian, other languages (i.e. French, Spanish) are appreciated
  • Working knowledge of ERP (Oracle preferred) and order automation tools (EDI protocols, Supplier Portals, etc.)