Customer Quality Assurance Specialist

3 settimane fa

Nichelino, Piemonte, Italia BCS Automotive Interface Solutions A tempo pieno

Job Overview

BCS Automotive Interface Solutions presents exciting career opportunities within a dynamic environment. With nearly 70 years of experience as a prominent automotive supplier and a workforce of 3,500 employees globally, we are now an independent entity facing the thrilling challenges of the automotive industry.

Your Responsibilities as a Warranty Engineer:

  • Oversee the complete warranty claims process, which includes gathering warranty-related data, coordinating parts returns, performing analyses based on customer specifications, and engaging in customer meetings to deliver warranty reports.
  • Be prepared for international travel, dedicating 30% to 50% of your working time (1-2 weeks per month).
  • Actively engage in the warranty escalation process initiated by clients, preparing claims analyses, and managing the de-escalation procedures.
  • Assist in collecting data from customers and customer portals for warranty reporting.
  • Upload necessary information to customer portals in the required formats.
  • Conduct statistical analyses of warranty data and predict trends.
  • Review customer warranty contracts.
  • Investigate claimed parts and fulfill 8D report requirements.

Your Responsibilities as a Customer Quality Engineer:

  • Ensure the ongoing development and updating of the product quality data management system, providing regular summaries of information to all relevant functions.
  • Manage customer complaints effectively by communicating issues within the team, promoting root cause analysis, and defining corrective actions to be implemented and tested in the field.
  • Deliver well-reasoned responses to customers through comprehensive reports.
  • Ensure the execution and updating of action plans in response to complaints, customer visits, audits, and more.
  • Conduct qualitative checks on materials during various process stages in collaboration with quality inspectors to maintain customer requirements.
  • Develop and present statistical data regarding the costs associated with external quality issues (PPM, IP/E, selection costs, claims statistics, etc.).
  • Support Plant Quality in establishing controls for the production of finished goods, semi-finished products, and materials.
  • Manage customer PPAP during projects, preparing documentation tailored to each customer's specifications using relevant portals.
  • Coordinate customer visits and audits (system audit, VDA audit, IATF audit), ensuring the implementation and updating of action plans in response.
  • Promote and implement continuous improvement initiatives through projects aimed at enhancing corporate performance metrics in alignment with corporate standards.

Your Qualifications:

  • A Technical University Degree with a minimum of 3-5 years of relevant experience in a similar role.
  • Strong knowledge of quality tools and methodologies.
  • Exceptional communication, problem-solving, and decision-making skills.

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