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Country Operations Director

2 mesi fa


Milano, Lombardia, Italia ALTERNATIVE LOANS EXPERIENCE TECHNOLOGIES IP A tempo pieno
About the Role

We are seeking an experienced Country Operations Manager to oversee and manage all operations within Italy for ALTERNATIVE LOANS EXPERIENCE TECHNOLOGIES IP. This is a hands-on role that involves leading various functions including managing, onboarding, customer success, credit, and compliance to ensure smooth and efficient processes aligned with company goals.

Key Responsibilities
  • Operations Management: Responsible for overseeing day-to-day operations, developing and implementing operational strategies, and monitoring performance metrics to identify areas for improvement, ensuring smooth and efficient processes aligned with company goals.
  • Team Leadership: Recruit, train, and manage the local operations team, providing leadership, mentorship, and support to foster a positive and productive work environment.
  • Onboarding: Manage the onboarding process for new customers and partners, ensuring a seamless and positive experience, and continuously improving processes based on feedback and performance data.
  • Customer Success: Develop and maintain strong relationships with customers, implement strategies for maximizing customer retention and growth, and address inquiries, concerns, and feedback promptly.
  • Credit Management: Oversee credit approval and risk assessment processes, ensuring compliance with credit policies and procedures, monitoring credit performance, and implementing corrective actions as needed.
  • Compliance: Ensure all operations comply with local regulations and company policies, develop and enforce compliance policies and procedures, and conduct regular audits to ensure adherence to standards.
Requirements
  • Experience: Minimum of 4 years of experience in operations management, preferably in a startup or high-growth environment.
  • Education: Bachelor's degree in Business Administration, Operations Management, or related field.
  • Skills: Strong problem-solving and analytical skills, excellent interpersonal and communication skills, ability to work independently and make informed decisions, proficiency in G Suite.
  • We would like: Proven experience in managing teams and driving operational excellence.
About Us

ALTERNATIVE LOANS EXPERIENCE TECHNOLOGIES IP is a global tech company supercharging SMEs in select verticals with a unified platform that combines AI-powered business services with banking, operating systems, and deep industry expertise. Our mission is to help businesses grow simply by offering a comprehensive suite of solutions tailored to their unique needs.

We pride ourselves on innovation, transparency, and building strong relationships with our clients. We are transforming vertical banking for SMEs with our advanced technology and industry knowledge, delivering solutions that drive growth and efficiency.

Our company values diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that a diverse and inclusive workplace is essential for driving innovation and success.