Client Liaison

3 settimane fa


Roma, Lazio, Italia Tiffany & Co. A tempo pieno
Job Title: Client Advisor

At Tiffany & Co., we are seeking a highly skilled and passionate Client Advisor to join our team. As a Client Advisor, you will be the face of our brand, embodying the Tiffany touch in every client interaction.

Responsibilities:

Sales: Develop and maintain strong relationships with our clients to drive loyalty and sales growth. Achieve or exceed monthly, quarterly, and annual sales targets by capturing client data, cultivating new and existing relationships, and delivering exceptional customer experiences.

Service: Elevate the in-store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador, using the Tiffany Touch to create unique and personalized experiences. Execute best practices to optimize hospitality and store amenities, and take action on client feedback.

Operations: Ensure accurate stock control and inventory management. Process merchandise requests, follow up on special orders, and assist management in visual presentation of merchandise.

Post-Sales Client Service: Manage store supplies, perform daily cashier functions, and track necessary invoice approvals and inventory reports.

Qualifications:
  • Experience in retail or luxury retail or relevant client-related experience.
  • Proven track record in achieving sales results.
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
  • Ability to work with a diverse client base.
  • Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
  • Italian and English speaking abilities are mandatory; a third language is an appreciated plus.
Preferred Qualifications:
  • A college/university degree.
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
  • Proficiency in multiple languages.

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