Client Liaison
4 settimane fa
Overview
Tiffany & Co. is seeking a highly skilled and passionate Client Advisor to join our team. As a Client Advisor, you will be the face of our brand, embodying the Tiffany touch in every client interaction.
Responsibilities
As a Client Advisor, you will be responsible for:
- Deepening relationships with clients to drive lifetime loyalty and spend
- Consistently achieving or exceeding monthly, quarterly, and annual store sales plan
- Cultivating new and existing client relationships
- Delivering a significant portion of sales through repeat client business
- Driving business through key product pillars
Service
You will elevate the in-store experience by consistently delivering memorable moments to every client. You will demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch. You will also execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
Operations in Store
You will take care of stock control and inventories, process merchandise requests, and follow up on special orders or back orders. You will also assist management in the visual presentation of merchandise by conducting scheduled cleaning and inspection of store inventory.
Post-Sales Client Service
You will manage all store supplies, including sundries, packaging, and hospitality. You will perform daily cashier functions, including accounts payable and cash-related functions. You will also daily track necessary invoice approvals and verification of daily inventory reports.
Qualifications
- Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality)
- Proven track record in achieving sales results
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
- Ability to work with a diverse client base
- Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email
- Italian and English speaking abilities are mandatory; a third language is an appreciated plus
Preferred Qualifications
- A college/university degree
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred
- Proficiency in multiple languages
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