Client Liaison

3 settimane fa


Roma, Lazio, Italia Tiffany & Co. A tempo pieno
Job Title: Client Advisor

At Tiffany & Co., we are seeking a highly skilled Client Advisor to join our team. As a Client Advisor, you will be responsible for embodying the Tiffany brand in every client interaction, providing exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Deepen relationships with clients to drive lifetime loyalty and spend
  • Consistently achieve or exceed monthly, quarterly, and annual store sales plan
  • Capture client data and cultivate new and existing client relationships
  • Deliver a significant portion of sales through repeat client business
  • Drive business through key product pillars
Service Excellence:

Elevate the in-store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.

Operations and Post-Sales Client Service:
  • Take care of stock control and inventories
  • Process merchandise requests and follow up on special orders or back orders
  • Assist management in the visual presentation of merchandise by conducting scheduled cleaning and inspection of store inventory
  • Manage all store supplies, including sundries, packaging, and hospitality
  • Perform daily cashier functions, including accounts payable and cash-related functions
Qualifications:
  • Experience in retail or luxury retail or relevant client-related experience
  • Proven track record in achieving sales results
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
  • Ability to work with a diverse client base
  • Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email
Preferred Qualifications:
  • A college/university degree
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work
  • Proficiency in multiple languages

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