Customer Service Team Lead
7 giorni fa
We are seeking a highly skilled Customer Service Team Lead to join our team at Tn Italy. As a key member of our organization, you will be responsible for leading our Customer Service Team and ensuring a reliable and professional customer care experience throughout the entire process.
Key Responsibilities- Lead the Customer Service Team, ensuring a high level of customer satisfaction and loyalty
- Develop and implement process improvements to optimize customer service levels and reduce costs
- Manage and coordinate customer service activities, including order processing, customer complaints, and product allocation
- Collaborate with logistics providers and customers to resolve issues and improve service levels
- Monitor and analyze customer service metrics to identify areas for improvement
- Develop and implement training programs to ensure team members have the necessary skills and knowledge to provide excellent customer service
- Proven experience in customer service leadership and team management
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Fluency in English and Italian
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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Customer Service Team Lead
19 ore fa
Milano, Lombardia, Italia Glovo A tempo pienoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our Live Operations team in Italy. As a key member of our team, you will be responsible for leading the Customer Service hubs in Italy, providing exceptional service to our clients, and driving business growth.Key ResponsibilitiesLead the effective operation and...
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Customer Service Team Lead
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Customer Service Team Lead
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Milano, Lombardia, Italia Abbott A tempo pieno**About the Role**We are seeking a highly skilled and experienced Team Lead to join our Customer Service department within Abbott's Structural Heart division. As a Team Lead, you will be responsible for managing a team of Customer Service professionals and providing exceptional service to our internal and external customers.**Key Responsibilities**Manage a...
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Customer Service Team Lead
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Customer Service Team Lead
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Milano, Lombardia, Italia Abbott Laboratories A tempo pienoJob Summary: We are seeking a highly skilled and experienced Team Lead to join our Customer Service department in the Structural Heart division at Abbott Laboratories. As a Team Lead, you will be responsible for managing a team of Customer Service professionals and developing strategies to improve department processes and service activities.Key...
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Customer Service Team Lead
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Customer Service Director
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Customer Service Director
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Live Operations Lead
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Live Operations Lead
1 settimana fa
Milano, Lombardia, Italia Glovo A tempo pienoAbout the RoleWe are seeking a highly skilled and experienced Live Operations Lead to oversee Customer Service Operations in Italy. As a key member of our team, you will be responsible for ensuring the effective operation and outcomes of our Customer Service hubs serving Italy, one of our largest markets with over 200 agents.Key ResponsibilitiesEnsure...
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Customer Success Team Lead
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Customer Success Team Lead
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Customer Service Team Leader
5 giorni fa
Milano, Lombardia, Italia Glovo A tempo pienoAbout the RoleWe are seeking a highly skilled and experienced Live Operations Lead to oversee Customer Service Operations in Italy. As a key member of our team, you will be responsible for ensuring the effective operation and outcomes of our Customer Service hubs serving Italy, one of our largest markets with over 200 agents.Key ResponsibilitiesEnsure...
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Customer Service Team Leader
1 settimana fa
Milano, Lombardia, Italia Glovo A tempo pienoAbout the RoleWe are seeking a highly skilled and experienced Live Operations Lead to oversee Customer Service Operations in Italy. As a key member of our team, you will be responsible for ensuring the effective operation and outcomes of our Customer Service hubs serving Italy, one of our largest markets with over 200 agents.Key ResponsibilitiesEnsure...
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Front Office Team Lead
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Customer Service Operations Supervisor
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