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Customer Service Team Lead

2 mesi fa

Milano, Lombardia, Italia Abbott Laboratories A tempo pieno

Job Summary: We are seeking a highly skilled and experienced Team Lead to join our Customer Service department in the Structural Heart division at Abbott Laboratories. As a Team Lead, you will be responsible for managing a team of Customer Service professionals and developing strategies to improve department processes and service activities.

Key Responsibilities:

  • Team Management: Manage a team of Customer Service professionals to ensure excellent customer service and support.
  • Process Improvement: Develop and implement strategies to improve department processes, including order processing, returns processing, backorder processing, credit requests, and new product launches.
  • Quality and Productivity: Train, motivate, and coach Customer Service Representatives to continuously improve the quality and productivity of department output.
  • Customer Service: Provide internal and external customers with best possible service in terms of order processing, pricing, and billing inquiries, service requests, and customer complaints.
  • Travel: 10-20% of travel required.

Requirements:

  • Education: High School diploma or equivalent required.
  • Experience: 5-7 years of Customer Service/Contact Center experience.
  • Language: Fluent in English and Italian.

About Abbott Laboratories: Abbott Laboratories is a global healthcare company that develops and manufactures medical devices, diagnostics, and pharmaceuticals. Our Structural Heart division partners with specialists and care teams to repair and rebuild healthier hearts through better therapies, evidence, and experience.