Customer Success Team Lead

7 giorni fa


Milano, Lombardia, Italia Docebo A tempo pieno

About This Opportunity:
The Customer Experience Manager is a leadership role responsible for overseeing and managing a Customer Success team at Docebo, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers.

Key Responsibilities:
• Execute the customer success strategy aligned with Docebo's goals and objectives
• Define clear goals, key performance indicators (KPIs), and metrics to measure customer success and team performance
• Collaborate with cross-functional teams, such as Sales, Marketing, and Product to drive customer success
• Lead and manage a team of Customer Success professionals, providing guidance, mentorship, and support
• Foster a customer-centric culture within the team, promoting collaboration, knowledge sharing, and continuous learning
• Build and maintain strong relationships with key customers, acting as a strategic advisor and advocate
• Collaborate with the team to develop and execute customer success plans as necessary
• Ensure effective communication and coordination between customers and internal stakeholders to drive customer satisfaction
• Develop and implement standardized processes, methodologies, and best practices to drive consistent and efficient customer success operations
• Utilize customer success platforms and tools to track customer engagements, monitor customer health, and measure customer success metrics

Requirements:
• Minimum of 3-5 years leadership experience for a team in a customer-facing role
• Experience working with B2B accounts
• Proven track record of consistently assisting customers in achieving their desired business outcomes to drive upsell and cross-sell opportunities
• Strong written and oral (live and virtual) communication skills
• Ability to build relationships and rapport virtually
• Ability to handle high-pressure situations and varying work volumes
• Ability to demonstrate empathy while balancing the requirements of a business relationship between Docebo and its customers
• Ability to autonomously balance time and effort to achieve goals
• Strong problem-solving skills
• Self-driven and collaborative
• Knowledge of HR/LMS technologies is desired
• Ability to travel, with notice, up to 25%



  • Milano, Lombardia, Italia Docebo A tempo pieno

    About This Opportunity:The Customer Success Manager is a leadership role responsible for overseeing and managing a Customer Success team at Docebo, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers. The Customer Success Manager contributes to the customer success strategy, ensuring effective...


  • Milano, Lombardia, Italia Docebo A tempo pieno

    About This Opportunity:The Customer Success Manager is a leadership role responsible for overseeing and managing a Customer Success team at Docebo, focusing on driving customer satisfaction, retention, and growth by building strong relationships with customers. The Customer Success Manager contributes to the customer success strategy, ensuring effective...


  • Milano, Lombardia, Italia Tn Italy A tempo pieno

    About the RoleWe are seeking a highly skilled Customer Service Team Lead to join our team at Tn Italy. As a key member of our organization, you will be responsible for leading our Customer Service Team and ensuring a reliable and professional customer care experience throughout the entire process.Key ResponsibilitiesLead the Customer Service Team, ensuring a...


  • Milano, Lombardia, Italia Glovo A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our Live Operations team in Italy. As a key member of our team, you will be responsible for leading the Customer Service hubs in Italy, providing exceptional service to our clients, and driving business growth.Key ResponsibilitiesLead the effective operation and...


  • Milano, Lombardia, Italia Abbott A tempo pieno

    **About the Role**We are seeking a highly skilled and experienced Team Lead to join our Customer Service department within Abbott's Structural Heart division. As a Team Lead, you will be responsible for managing a team of Customer Service professionals and providing exceptional service to our internal and external customers.**Key Responsibilities**Manage a...


  • Milano, Lombardia, Italia Abbott A tempo pieno

    **About the Role**We are seeking a highly skilled and experienced Team Lead to join our Customer Service department within Abbott's Structural Heart division. As a Team Lead, you will be responsible for managing a team of Customer Service professionals and providing exceptional service to our internal and external customers.**Key Responsibilities**Manage a...

  • Team Lead

    5 giorni fa


    Milano, Lombardia, Italia Zerog - Ai In Aviation A tempo pieno

    Descrizione del LavoroStai cercando un'opportunità di crescita professionale in un ambiente dinamico e innovativo? Zerog - Ai In Aviation è alla ricerca di un Team Lead - Servizio Clienti Internazionale per guidare il nostro team di assistenza clienti italiano e polacco.Compiti e ResponsabilitàGuidare il team di assistenza clienti italiano e...

  • Team Lead

    6 giorni fa


    Milano, Lombardia, Italia Zerog - Ai In Aviation A tempo pieno

    Descrizione del LavoroStai cercando un'opportunità di crescita professionale in un ambiente dinamico e innovativo? Zerog - Ai In Aviation è alla ricerca di un Team Lead - Servizio Clienti Internazionale per guidare il nostro team di assistenza clienti italiano e polacco.Compiti e ResponsabilitàGuidare il team di assistenza clienti italiano e...


  • Milano, Lombardia, Italia BizAway A tempo pieno

    **About the Role**We are seeking a highly motivated and results-driven Customer Success Manager to join our Sales Team at BizAway. As a key member of our team, you will be responsible for driving growth and success for our existing and new corporate clients.Key Responsibilities:Manage and grow a portfolio of existing clients, identifying opportunities for...


  • Milano, Lombardia, Italia BizAway A tempo pieno

    **About the Role**We are seeking a highly motivated and results-driven Customer Success Manager to join our Sales Team at BizAway. As a key member of our team, you will be responsible for driving growth and success for our existing and new corporate clients.Key Responsibilities:Manage and grow a portfolio of existing clients, identifying opportunities for...


  • Milano, Lombardia, Italia Bizaway A tempo pieno

    About BizAwayWe are a leading international company with a strong focus on innovation and sustainability. Our mission is to deliver exceptional travel management solutions to businesses, empowering them to improve their travel processes through our cutting-edge services and smart processes.Our Solution CultureWe value proactivity, reliability, and kindful...


  • Milano, Lombardia, Italia Bizaway A tempo pieno

    About BizAwayWe are a leading international company with a strong focus on innovation and sustainability. Our mission is to deliver exceptional travel management solutions to businesses, empowering them to improve their travel processes through our cutting-edge services and smart processes.Our Solution CultureWe value proactivity, reliability, and kindful...


  • Milano, Lombardia, Italia Bizaway A tempo pieno

    About BizAwayWe are a leading international company with a strong focus on innovation and sustainability. Our mission is to deliver exceptional travel management solutions to businesses worldwide.Our Solution CultureWe value proactivity, reliability, and kindful collaboration. Our team is passionate about making a difference and driving growth through our...


  • Milano, Lombardia, Italia Bizaway A tempo pieno

    About BizAwayWe are a leading international company with a strong focus on innovation and sustainability. Our mission is to deliver exceptional travel management solutions to businesses worldwide.Our Solution CultureWe value proactivity, reliability, and kindful collaboration. Our team is passionate about making a difference and driving growth through our...

  • Sales Team Lead

    19 ore fa


    Milano, Lombardia, Italia MICHAEL KORS A tempo pieno

    About Us:MICHAEL KORS is a leading fashion brand with a passion for innovation and excellence. We are committed to delivering an exceptional customer experience and building a diverse and inclusive workplace.Job Summary:We are seeking a highly motivated and experienced Sales Team Lead to join our Retail Division. As a Sales Team Lead, you will be responsible...


  • Milano, Lombardia, Italia Abbott Laboratories A tempo pieno

    Job Summary: We are seeking a highly skilled and experienced Team Lead to join our Customer Service department in the Structural Heart division at Abbott Laboratories. As a Team Lead, you will be responsible for managing a team of Customer Service professionals and developing strategies to improve department processes and service activities.Key...


  • Milano, Lombardia, Italia Abbott Laboratories A tempo pieno

    Job Summary: We are seeking a highly skilled and experienced Team Lead to join our Customer Service department in the Structural Heart division at Abbott Laboratories. As a Team Lead, you will be responsible for managing a team of Customer Service professionals and developing strategies to improve department processes and service activities.Key...

  • PHP Team Lead

    5 giorni fa


    Milano, Lombardia, Italia MotorK A tempo pieno

    PHP Team Lead - MotorK MotorK stands at the forefront of sales and marketing technology within the automotive industry across Europe. Our goal is to empower manufacturers and dealerships to enhance their sales through innovative, cloud-based solutions that deliver an exceptional digital customer experience. As we continue to expand rapidly, we are on the...

  • PHP Team Lead

    2 settimane fa


    Milano, Lombardia, Italia MotorK A tempo pieno

    PHP Team Lead - MotorK MotorK stands at the forefront of sales and marketing technology within the automotive industry across Europe. Our goal is to empower manufacturers and dealerships to enhance their sales through innovative, cloud-based solutions that deliver an exceptional digital customer experience. As we continue to expand rapidly, we are on the...

  • Client Success Specialist

    4 settimane fa


    Milano, Lombardia, Italia team A tempo pieno

    About Us iubenda is a legal-tech scale-up established in 2011, currently serving over 110,000 clients across the EU, the US, and more than 100 other countries. We are pioneers in our field, delivering innovative technological solutions on a global scale. Our Mission Our goal is to equip our clients with all the necessary tools to ensure compliance with...