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Customer Service Team Lead

2 mesi fa

Milano, Lombardia, Italia Abbott A tempo pieno

**About the Role**

We are seeking a highly skilled and experienced Team Lead to join our Customer Service department within Abbott's Structural Heart division. As a Team Lead, you will be responsible for managing a team of Customer Service professionals and providing exceptional service to our internal and external customers.

**Key Responsibilities**

  • Manage a team of Customer Service representatives to ensure delivery of high-quality service to customers.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Train and coach team members to enhance their skills and knowledge.
  • Identify and implement process improvements to increase efficiency and productivity.
  • Supervise work schedules and staffing levels to ensure adequate coverage and meet customer needs.
  • Support company initiatives and maintain a safe and professional work environment.

**Requirements**

  • High School diploma or equivalent required.
  • 5-7 years of Customer Service/Contact Center experience.
  • International management experience is a plus.
  • Experience in the medical device industry.
  • Fluent in English and Italian.
  • 10-20% of travel required.