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Groups and Events Coordinator
2 mesi fa
Job Title: Groups and Events Executive
About the Role:
We are seeking a highly motivated and experienced Groups and Events Executive to join our Sales and Marketing Department at Armani Hotel Milano. As a Groups and Events Executive, you will be responsible for handling and executing group bookings, soliciting business, and maximizing revenue.
Key Responsibilities:
- Handling and executing group bookings, soliciting business, and maximizing revenue.
- Conducting site inspections with potential clients.
- Checking on the status of group bookings and updating as appropriate.
- Preparing monthly group summary reports on a daily basis.
- Creating and distributing BEOs and GRCs to the departments involved.
- Ensuring group history is kept up to date and tracing of group bookings is maintained.
- Keeping the Director of Sales & Marketing promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
- Customizing selling approaches and up-selling to clients to maximize sales.
- Working closely with the Sales team, Revenue, and Reservation teams.
- Providing a defect-free and memorable experience for all clients, to be known as the preferred hotel.
- Maintaining mutual understanding with all other hotel departments.
- Keeping and maintaining the general filing systems as well as all other filings as designated.
- Providing the highest standards of service without sacrificing quality.
- Always maintaining a professional image both in appearance/attire and conduct when dealing with clients and hotel ambassadors.
Requirements:
- Previous experience in a similar role, at least 1 year, in the hospitality industry.
- Fluency in Italian and English. Preferred knowledge of a third language.
- Excellent organizational and interpersonal skills.
- Strong customer orientation.
- Excellent negotiation and problem-solving skills.
Location: Milan
