Customer Quality Assurance Specialist

3 settimane fa


Nichelino, Piemonte, Italia BCS Automotive Interface Solutions A tempo pieno

BCS Automotive Interface Solutions is a leading provider of automotive solutions, offering a unique blend of experience and innovation. As a Warranty and Quality Engineer, you will play a critical role in ensuring the highest quality standards are met, while also driving business growth and customer satisfaction.

Your Key Responsibilities:
  • Coordinate the warranty claims process, including receiving and analyzing customer information, requesting parts return, and participating in customer meetings to present warranty reports.
  • Travel internationally for up to 50% of working time to collaborate with customers and stakeholders.
  • Actively participate in the warranty escalation process, preparing claims analysis and managing de-escalation processes.
  • Support data collection from customers and customer portals for warranty reporting processes.
  • Upload information to customer portals in the required format.
  • Analyze warranty data and predict trends to inform business decisions.
  • Review customer warranty contracts and ensure compliance.
  • Investigate claimed parts and fulfill 8D report requirements.
Your Qualifications:
  • Technical University Degree with a minimum of 3-5 years of practical experience in a similar position.
  • Good knowledge of quality tools and methods.
  • Excellent communication, problem-solving, and decision-making abilities.

We offer a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for quality and customer satisfaction, we encourage you to apply for this exciting opportunity.



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