Product Lifecycle Management Expert

3 settimane fa

Milano, Lombardia, Italia PTC A tempo pieno

Transform the world with us at PTC, where innovation meets collaboration.

As a Product Lifecycle Management Expert, you will lead and manage a team of solution consultants to support the sales process. This role involves working closely with sales, account managers, prospects, customers, customer success, and product teams to understand customer needs, demonstrate product capabilities, and deliver tailored solutions that meet business objectives.

Key responsibilities include:

  • Team Leadership
    • Manage and lead: Oversee a team of pre-sales solution consultants, providing guidance, support and mentorship to ensure high performance
    • Team development: Foster a culture of continuous learning and development, conducting regular training sessions and performance reviews to enhance team skill and knowledge
    • Resource allocation: Assign resources to sales opportunities based on expertise and availability, ensuring optimal support of sales and account management
    • Recruiting: Always on the lookout for top talent and fulfilling the open headcount when needed
  • Sales and Account Management Support
    • Solution design: Collaborate with the sales team to understand customer requirements and present tailored solutions that align with their business needs
    • Product demonstrations: Lead the team in conducting compelling product demonstrations and presentations to showcase the value and capabilities of our software solutions
    • Proposal development: Support the creation of detailed proposals, RFP responses, and technical documents that clearly articulate the proposed solution and its benefits
    • Customer engagement: Engage with prospective customers to understand their challenges, goals, and requirements, and provide expert guidance on how our solutions can address their needs
  • Cross-Functional Collaborations
    • Product feedback: Work closely with product development and development teams to provide customer feedback and insights to product improvements and roadmap
    • Sales strategy: Partner with sales leadership to develop and refine sales strategies, ensuring alignment between pre-sales activities and overall business objectives
    • Marketing collaboration: Collaborate with the marketing team to contribute to thought leadership content, webinars, and other initiatives that support sales efforts
  • Performance Metrics
    • KPIs and reporting: Monitor and report on key performance indicators for the pre-sales team, revenue targets, including win rates, customer satisfaction, and engagement levels
    • Continuous improvement: Identify opportunities to enhance pre-sales processes and methodologies, driving continuous improvement in how solutions are delivered to customers

We are a global team of nearly 7,000 who make all the difference in our success. Our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

We are Arena, a PTC business, we help high-tech manufacturers and medical device companies create products that change the world. Our cloud-based product lifecycle management (PLM) and quality management (QMS) software is used by product innovators like Nutanix, PayPal, Sonos, and FitBit.

Key skills include:

  • Leadership: Strong leadership and team management skills with the ability to motivate and inspire the team
  • Communication: Excellent verbal and written communication skills, with the ability to present complex technical concepts to both technical and non-technical audiences
  • Customer-focused: Ability to build strong relationships with customers and understand their business needs
  • Problem-solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing challenges
  • Collaboration: Ability to work effectively across departments and with diverse teams to achieve common goals

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