Lifecycle Services Manager Measurement and Solutions
4 settimane fa
Job Summary
As a Lifecycle Services Manager Measurement and Solutions at Emerson Electric, you will be responsible for the operational and commercial management of the Customer Service team. Your role will involve ensuring the department has the right people with the necessary expertise to meet and exceed customer expectations. Key responsibilities include securing customer satisfaction, budgeting, cost center control, financial reporting, and forecasting of service business related to the Service organization. Additionally, you will be responsible for improving efficiency by implementing proven methods, standards, and tools, as well as developing and coaching engineers to achieve high levels of performance and behavior. You will also play an active role in selling services, both personally and in cooperation with the local sales force, and analyze market/customer needs to develop the vital service portfolio.
About You
You are an experienced professional with a technical diploma or equivalent level of education and 5+ years of proven experience in a line/people management role. You have 5+ years' experience in the domain of customer services and knowledge of basic fundamentals for measuring principles. You are fluent in Italian and have good English communication skills. Preferred qualifications include proven experience from Process Industry, Service Company, or Industrial Company, a strong technical background, solid understanding of regulatory norms decrees, basic financial training, and business-minded with commercial skills.
Our Offer
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. Our comprehensive benefits plans and medical care, along with equitable opportunities for growth and development, create a supportive and exciting workplace. Depending on location, our flexible work-from-home policy allows you to personalize your work-life mix, and our global volunteer employee resource groups empower you to connect with peers that share the same interests and promote diversity and inclusion.
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