Customer Service Representative Nestlé Health Science
1 settimana fa
Position Summary
The Customer Solution Analyst will support Nestlé Health Science business in customer service activities, order management, and reports.
This role is responsible for providing end-to-end customer support throughout the order management process for NHS products.
A Day in the Life of a Customer Solution Analyst
Manage order flow, identify and resolve issues related to order, delivery, or billing/credit control.
Responsible for claims and deductions management, including creation and management of orders and claims & deductions reports.
Key Responsibilities
- Manage and resolve issues at the point of delivery, subsequent return of stock, or pricing related queries.
- Daily contact with public administration and private customers, sales force, and internal customers.
- Collect and forward customers' requests to the proper department.
Requirements
To be considered for this role, we're looking for someone with the following skills and experience:
Relevant experience in at least one of the following areas: Operation/Credit/Generating Demand.
Good Excel, PowerBI, and SAP knowledge. Initiative and proactivity, mental agility in a flexible and dynamic environment.
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