Technical Support Specialist

2 settimane fa

Milano, Lombardia, Italia Siemens S.p.A. A tempo pieno

Create a better tomorrow with us.

We are looking for a highly skilled Apprentice to join our team in Milan as a Technical Sales Support Professional.

As a member of our Building Products BU, you will be trained in 2 years to develop your personal and professional skills and have the support of a mentor to achieve your career steps within Siemens.

Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.

You will be empowered to make a difference for a better tomorrow with your full potential and creativity.

Your Challenge

As a Technical Sales Support Professional, some of your main activities will be:

  • Support sales during tender and offer preparation in product selection, application questions, and other pre-sales activities.
  • Act as a direct point of contact for customers and outside sales teams for pre and after-sales requests via email, telephone, and other channels.
  • Support during on-site problems, configuration, commissioning, and all other after-sales requests.
  • Work across channels where applicable and thus also across sales teams.
  • Process-oriented approach: standardized interface to customers, escalation, and relationships within the Regional Country and our Head Quarters (Switzerland and Germany).
  • Ability to manage all customer requirements and work closely with the sales department to identify and manage potential critical issues.
  • Business trips, with a tutor, in Italy for customer visits and rarely abroad for international meetings and/or for refresher trainings at our Head Quarters.

Required entry qualifications:

  • You have less than 30 years of age, in accordance with the Italian apprenticeship contract.
  • You are a fresh graduate or have a technical academic background.
  • Proficiency in English and Italian.
  • Customer orientation.
  • Team player ability, strong communication & interpersonal skills.
  • Ability to work in a changing environment.
  • Passion to never-stop growing.
  • Respect and appreciation of each person's uniqueness, willingness to co-create and share knowledge.
  • Eligibility to work in Italy.

What we offer

  • Flexibility: trustful environment with an inclusive and flexible way of working driven by results,; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi-fi connection reimbursement.
  • Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options.
  • Never stop growing: plenty opportunities for continuous and individual learning journeys.
  • An inclusive team culture where you can be yourself.

Inclusion is our ambition

Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.

Address to us your desired working conditions/environment. Typically, this kind of position is full-time, however, please feel free to ask for a more flexible arrangement if that suits better to you.

Our recruiting team is looking forward to getting to know you

#MakeYourImpact

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