Customer Experience Specialist
4 settimane fa
About the Role:
We are seeking an exceptional Customer Experience Specialist to join our Italian superstar team at Too Good To Go. As the face of our users and partners, you will provide efficient and friendly customer care, inspiring and empowering them to take action against food waste and become part of the movement.
Your Mission:
Reporting directly to the Customer Experience Team Lead, you will be responsible for ensuring our partners and customers receive outstanding customer service through email, chat, and phone. You will also build and implement processes to encourage sustainable behavior and collaborate closely with other teams to enhance efficiency.
Requirements:
- Experience in Customer Service or Account Management
- Proficiency in English and French (at least C1-C2 level)
- Location in Milan or willingness to relocate
- Excellent communication and interpersonal skills
- Experience working with CRMs like Salesforce, Hubspot, or SAP
- Detail-oriented and able to handle repetitive tasks
- Passion for sustainability and social impact
What We Offer:
A rare opportunity to work in a social impact company where you can make a positive difference. Strong personal and professional development in a thriving, high-growth scale-up environment. Opportunity to do voluntary work during working hours. An open company culture where you can unleash your creativity. A strong team culture where successes are celebrated together.
How to Apply:
Please submit your Resume and Cover letter in English. We only accept applications coming through our platform. The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager and a case study and a final interview with the Associate Director of the department.
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