Customer Experience Specialist

1 settimana fa

Milano, Lombardia, Italia Too Good To Go A tempo pieno

About the Role:

We are seeking an exceptional Customer Experience Specialist to join our Italian superstar team at Too Good To Go. As the face of our users and partners, you will provide efficient and friendly customer care, inspiring and empowering them to take action against food waste and become part of the movement.

Your Mission:

Reporting directly to the Customer Experience Team Lead, you will be responsible for ensuring our partners and customers receive outstanding customer service through email, chat, and phone. You will also build and implement processes to encourage sustainable behavior and collaborate closely with other teams to enhance efficiency.

Requirements:

  • Experience in Customer Service or Account Management
  • Proficiency in English and French (at least C1-C2 level)
  • Location in Milan or willingness to relocate
  • Excellent communication and interpersonal skills
  • Experience working with CRMs like Salesforce, Hubspot, or SAP
  • Detail-oriented and able to handle repetitive tasks
  • Passion for sustainability and social impact

What We Offer:

A rare opportunity to work in a social impact company where you can make a positive difference. Strong personal and professional development in a thriving, high-growth scale-up environment. Opportunity to do voluntary work during working hours. An open company culture where you can unleash your creativity. A strong team culture where successes are celebrated together.

How to Apply:

Please submit your Resume and Cover letter in English. We only accept applications coming through our platform. The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager and a case study and a final interview with the Associate Director of the department.

  • Customer Experience Specialist

    1 settimana fa

    Milano, Lombardia, Italia Iwg Careers A tempo pieno

    About the RoleWe're looking for a Customer Experience Specialist to join our team at IWG Careers. As a Community Associate, you'll be the face of our business, providing exceptional customer service and ensuring our customers have an amazing experience.Key ResponsibilitiesProvide outstanding customer service, responding to customer queries and resolving...

  • Customer Experience Specialist

    4 giorni fa

    Milano, Lombardia, Italia Subbyx A tempo pieno

    Customer Care SpecialistYour mission as a Customer Care Specialist reporting directly to the CMO is to take care of customer care activities post-sales and customer satisfaction. You will be responsible for managing customer care processes, collaborating with other BU teams, and ensuring effective resolution of customer issues. Key aspects of this role...

  • Digital Customer Experience Specialist

    1 giorno fa

    Milano, Lombardia, Italia Edison A tempo pieno

    PosizioneRicerchiamo un Digital Customer Experience Specialist per l'area Customer Care Retail a supporto del team Customer Experience Delivery della Divisione Gas & Power Market - Direzione Customer Operations.Descrizione del ruoloLa risorsa si occuperà di analizzare l'utilizzo degli strumenti digitali a disposizione dei clienti e individuare...

  • Logistics Customer Experience Specialist

    5 giorni fa

    Milano, Lombardia, Italia Kuehne + Nagel As A tempo pieno

    About the RoleWe are seeking a highly skilled Logistics Customer Experience Specialist to join our team at Kuehne + Nagel. As a key member of our customer service team, you will play a crucial role in ensuring our customers receive exceptional service and support.

  • Customer Experience Specialist

    4 giorni fa

    Milano, Lombardia, Italia Everli A tempo pieno

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our Support and Live Operations team. As a key member of our team, you will play a vital role in delivering exceptional customer experiences through efficient help and support.Key ResponsibilitiesManage daily contacts with customers and shoppers, providing efficient help in...

  • Digital Customer Experience Specialist

    2 settimane fa

    Milano, Lombardia, Italia Edison A tempo pieno

    Customer Care Retail SpecialistEdison is seeking a new resource for the Customer Care Retail area to support the Customer Experience Delivery team.The ideal candidate will focus on managing customer interactions, developing digital tools, and improving customer experience.Key responsibilities:Analyze customer behavior and identify opportunities for...

  • Customer Experience Specialist

    6 giorni fa

    Milano, Lombardia, Italia Lvmh Group A tempo pieno

    Welcome to RIMOWA, a global lifestyle brand under the LVMH Group.As a Customer Experience Specialist, you will be responsible for delivering an outstanding and unforgettable client experience.Whether they are long-time RIMOWA brand ambassadors or are discovering our products for the first time, ensuring that our clients embark on their own personal RIMOWA...

  • Customer Experience Specialist

    4 settimane fa

    Milano, Lombardia, Italia Michael Page A tempo pieno

    Descrizione del LavoroTech Company, facente parte di un importante Gruppo italiano, è all'avanguardia nel campo della tecnologia e dell'innovazione in ambito Customer Experience.Compiti e ResponsabilitàContribuire allo sviluppo di strategie di Customer Experience innovative e efficaci;Collaborare con il team di marketing per creare campagne di...

  • Customer Experience Specialist

    3 settimane fa

    Milano, Lombardia, Italia Michael Page A tempo pieno

    Descrizione del LavoroTech Company, facente parte di un importante Gruppo italiano, è all'avanguardia nel campo della tecnologia e dell'innovazione in ambito Customer Experience.Compiti e ResponsabilitàContribuire allo sviluppo di strategie di Customer Experience innovative e efficaci;Lavorare con il team per migliorare la soddisfazione dei clienti e la...

  • Customer Experience Specialist

    3 settimane fa

    Milano, Lombardia, Italia Michael Page A tempo pieno

    Descrizione del LavoroTech Company, facente parte di un importante Gruppo italiano, è all'avanguardia nel campo della tecnologia e dell'innovazione in ambito Customer Experience.Compiti e ResponsabilitàContribuire allo sviluppo di strategie di Customer Experience innovative e efficaci;Lavorare con il team di marketing per creare campagne di comunicazione...

  • Customer Experience Enhancement Specialist

    9 ore fa

    Milano, Lombardia, Italia Rossignol Group A tempo pieno

    About Rossignol Group's Direct-to-Consumer TeamWe are seeking a highly motivated Customer Experience Enhancement Specialist to join our Direct-to-Consumer team in Milan. As a key member of our team, you will play a crucial role in delivering exceptional customer service to our clients across all European markets.Key Responsibilities:Provide excellent...

  • Customer Experience Specialist

    4 settimane fa

    Milano, Lombardia, Italia Michael Page A tempo pieno

    Descrizione del LavoroTech Company, facente parte di un importante Gruppo italiano, è all'avanguardia nel campo della tecnologia e dell'innovazione in ambito Customer Experience.Compiti e ResponsabilitàContribuire allo sviluppo di strategie per migliorare l'esperienza del cliente;Collaborare con il team di marketing per creare campagne efficaci;Analizzare...

  • Customer Experience Specialist

    2 settimane fa

    Milano, Lombardia, Italia Rick Owens A tempo pieno

    Customer Care AdvisorWe are expanding our Milan customer care team and seeking a talented individual with a passion for delivering exceptional customer experiences. As a Customer Care Advisor, you will be responsible for providing top-notch support to our customers, ensuring their satisfaction and loyalty.Key Responsibilities:Assist customers with issues...

  • Customer Experience Specialist

    2 settimane fa

    Milano, Lombardia, Italia Michael Page A tempo pieno

    La nostra azienda, facente parte di un importante gruppo italiano, è all'avanguardia nel campo della tecnologia e dell'innovazione in ambito Customer Experience. Il nostro obiettivo è fornire esperienze di alta qualità ai nostri clienti. Se sei un professionista motivato e appassionato di tecnologia, cerchiamo di te! Le tue responsabilità includeranno:1....

  • Customer Experience Specialist

    3 settimane fa

    Milano, Lombardia, Italia Michael Page A tempo pieno

    Descrizione del LavoroTech Company, facente parte di un importante Gruppo italiano, è all'avanguardia nel campo della tecnologia e dell'innovazione in ambito Customer Experience.Compiti e ResponsabilitàContribuire allo sviluppo di strategie per migliorare l'esperienza del cliente;Collaborare con il team di marketing per creare campagne efficaci;Analizzare...

  • Crm Manager

    4 giorni fa

    Milano, Lombardia, Italia Everli A tempo pieno

    About Everli:Everli is Europe's leading marketplace for online grocery shopping and one of its fastest growing scale-ups. We achieve our growth through a collaborative, transparent, data-driven, and focused culture on our mission to deliver customers peace of mind with a trouble-free grocery experience they love and trust.About the Role:We are looking for a...

  • Digital Customer Experience Specialist

    2 mesi fa

    Milano, Lombardia, Italia Edison A tempo pieno

    Descrizione del ruoloNell'ambito della Divisione Gas & Power Market - Direzione Customer Operations, stiamo cercando una nuova risorsa per l'area Customer Care Retail a supporto del team Customer Experience Delivery.Attività principaliAnalizzare l'utilizzo degli strumenti digitali a disposizione dei clienti e individuare azioni migliorative da implementare...

  • Customer Experience Specialist

    4 giorni fa

    Milano, Lombardia, Italia Orienta A tempo pieno

    Customer Care Stage Opportunity at OrientaOrienta is seeking a highly motivated and detail-oriented individual to join its Customer Care team as a Stage Customer Care representative. This 6-month internship is an excellent opportunity to gain hands-on experience in a dynamic and multicultural environment.Key Responsibilities:Support the customer service team...

  • Customer Experience Specialist

    1 settimana fa

    Milano, Lombardia, Italia Michael Page A tempo pieno

    La nostra azienda, facente parte di un importante Gruppo italiano, è all'avanguardia nel campo della tecnologia e dell'innovazione in ambito Customer Experience. Il nostro obiettivo è quello di offrire ai nostri clienti esperienze uniche e personalizzate, migliorando continuamente la loro soddisfazione. Le nostre competenze includono la gestione dei canali...

  • Customer Experience Representative

    7 giorni fa

    Milano, Lombardia, Italia Homerun B.V. A tempo pieno

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Soly Italy.Key ResponsibilitiesInteract with customers via various communication channels to address queries, resolve issues, and provide exceptional service.Collect and analyze customer feedback on products and services, identifying areas for improvement and...