Operations Director, Italy

4 settimane fa


Roma, Lazio, Italia Welcome Pickups A tempo pieno

About the Role

Welcome Pickups is looking for an experienced Operations Manager to oversee the operational healthiness of our business in Italy. As an Operations Manager, you will be responsible for monitoring key metrics and proactively taking actions to ensure the proper acquisition of drivers, optimization of destination setup, and community management.

Key Responsibilities

  • Safeguard the operational model, ensuring the highest number of transfers and the least number of cancellations.
  • Monitor the performance and quality of services delivered by new drivers through KPIs (NPS, scores review, etc.) and community feedback (secret shopping, long reviews, etc.).
  • Stay informed about local driver labor market and legal landscape, identifying issues and providing smart solutions.
  • Develop and execute data-driven action plans for driver acquisition and retention.
  • Optimize Welcome Destinations' setup (cutoff times, hailing hours, hailing thresholds, maximum vehicle capacities, etc.).
  • Coordinate communication with the driver communities, nurturing top performers, and providing information regarding driver-related data accuracy, specific market challenges, community issues, capacity, imbalances, etc.
  • Work closely with the Head of Driver Operations and Expansion and Commercial teams to bring region-specific insights for business development.

Requirements

  • A Bachelor's Degree in a related field.
  • Proven experience in operations, ideally in fleet management, ride sharing, last-mile logistics, and/or high-growth start-up in Italy.
  • Self-starter with excellent time management, able to multi-task and set priorities quickly and effectively.
  • Excellent written and verbal communication skills in English.
  • Mandatory fluency in Italian.

What We Offer

Welcome Pickups offers a vibrant and fresh work environment, the tools you need to succeed, and the unique opportunity to join a young, well-funded, and fast-growing startup.


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