Hotel Guest Services Representative

1 mese fa


Milano, Lombardia, Italia Meliá Hotels International A tempo pieno

Job Summary

We are seeking a highly skilled and experienced Hotel Guest Services Representative to join our team at Meliá Hotels International. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

About the Role

In this role, you will be responsible for greeting, checking-in and checking-out guests in a professional and friendly manner. You will handle payments and transactions following established procedures, register guests, issue room keys and provide service information. Additionally, you will be expected to upsell rooms and services to increase hotel revenue and address guest complaints and implement service recovery to ensure satisfaction.

Requirements

To be successful in this role, you will need 1+ year experience in a hotel or resort front office role, flexible availability for various shifts including nights, weekends and holidays, and fluency in English (additional languages preferred). Strong passion for hospitality and interpersonal communication skills are essential.

Salary

The estimated salary for this position is $40,000 - $55,000 per year, depending on experience and qualifications.

About Us

Meliá Hotels International is a leading global hotel chain with over 350 hotels in more than 40 countries. We offer a dynamic and supportive work environment, opportunities for career advancement and a competitive salary and benefits package.



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