Hotel Shift Lead

2 mesi fa

Roma, Lazio, Italia Sonder A tempo pieno
About Sonder

Sonder is a hospitality company that's revolutionizing the way people stay. We're on a mission to make a world of better stays open to all, and we're looking for someone to help us achieve that goal.

The Opportunity

We're seeking a skilled and experienced Front Desk Hospitality Agent to join our team as a Shift Lead. As a Shift Lead, you'll be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.

  • Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
  • Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
  • Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
  • Work alongside front desk staff and our remote service teams to handle all guest interactions with the highest quality of service and professionalism, taking ownership of guest issues and ensuring they are completed to the highest degree of satisfaction without supervision.
  • Coordinate work from the front desk by prioritizing and delegating tasks to completion and act as a point of contact for escalated guest situations when a manager is unavailable; assist with training and mentorship for Front Desk Hospitality Agents.
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
  • Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required.
  • Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
Requirements
  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles; demonstrated experience using customer communication software such as Salesforce.
  • Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
  • Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to "get it done" for our guests.
  • Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
  • Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
  • Flexible schedule and open to working evenings, weekends, and holidays.
  • Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
  • Proficiency in languages other than English is an asset.
Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

  • Competitive compensation
  • Generous stock plan
  • Medical, dental and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders
  • Workplace flexibility (for remote-specified positions only)
About Sonder

We're an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law.

We're committed to creating a workplace open to all, and we've created employee resource groups to foster a diverse, equitable, and inclusive workplace aligned with the communities we serve.

  • Hotel Shift Lead

    1 mese fa

    Roma, Lazio, Italia Sonder A tempo pieno

    Job Title: Hotel Shift LeadSonder is a hospitality company that offers a unique and personalized experience for its guests. We are looking for a Hotel Shift Lead to join our team and help us deliver exceptional guest service.Job Summary:The Hotel Shift Lead will be responsible for leading the front desk team and ensuring that all guests receive a warm and...

  • Hotel Shift Lead

    1 mese fa

    Roma, Lazio, Italia Sonder A tempo pieno

    About SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on exceptional service and attention to detail.The OpportunityWe are seeking a highly motivated and experienced Hotel Shift Lead to join our team. As a Hotel Shift Lead, you will be responsible...

  • Hotel Shift Lead

    3 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    About SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on exceptional service and attention to detail.The OpportunityWe are seeking a highly motivated and experienced Hotel Shift Lead to join our team. As a Hotel Shift Lead, you will be responsible...

  • Hotel Shift Lead

    7 giorni fa

    Roma, Lazio, Italia Sonder A tempo pieno

    Sonder is a hospitality company that's revolutionizing the way people stay. We're looking for a highly skilled and enthusiastic individual to join our team as a Hotel Shift Lead - Guest Experience Specialist.This role is perfect for someone who is passionate about delivering exceptional guest experiences and has a talent for leading a team. As a Hotel Shift...

  • Hotel Shift Lead

    3 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    About SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on exceptional service and attention to detail.The OpportunityWe are seeking a highly motivated and experienced Hotel Shift Lead to join our team. As a Hotel Shift Lead, you will be responsible...

  • Shift Lead

    3 settimane fa

    Roma, Lazio, Italia Taco Bell A tempo pieno

    Job Title: Shift LeadWe are seeking a highly motivated and organized Shift Lead to join our team at Taco Bell. As a Shift Lead, you will be responsible for supporting the Restaurant Manager by running great shifts in a self-sufficient manner.Key Responsibilities:Ensure Consistent Customer SatisfactionExecute the MIC Success Routine and ensure...

  • Hotel Shift Lead

    1 mese fa

    Roma, Lazio, Italia Sonder A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Front Desk Hospitality Agent to join our team as a Shift Lead. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and cared for during their stay.Key ResponsibilitiesGuest Experience: Provide...

  • Shift Lead

    2 settimane fa

    Roma, Lazio, Italia Taco Bell A tempo pieno

    Job Summary:As a Shift Lead at Taco Bell, you will be responsible for supporting the Restaurant General Manager (RGM) in running great shifts in a self-sufficient manner. This includes taking ownership and responsibility to solve problems, seeking help from others when appropriate, and being willing to provide help and guidance to others.Key...

  • Shift Manager

    3 settimane fa

    Roma, Lazio, Italia Mcdonald'S A tempo pieno

    About the RoleWe are seeking a highly motivated and experienced Shift Manager to join our team at McDonald's. As a Shift Manager, you will be responsible for leading shifts, ensuring excellent customer service, and maintaining high standards of quality and cleanliness.Key ResponsibilitiesLead shifts and ensure seamless execution of restaurant...

  • Production Shift Lead

    2 settimane fa

    Roma, Lazio, Italia Energy Development Corporation A tempo pieno

    Job SummaryThe Production Shift Lead is responsible for overseeing the safe, efficient, and reliable operation of the FCRS and power plant facilities. This role ensures that all operations are performed in accordance with established standard operation procedures and the company's HSE standards to achieve operational goals.Key ResponsibilitiesCoordinate with...

  • Night Manager

    4 settimane fa

    Roma, Lazio, Italia artotel A tempo pieno

    Job Title: Night Manager - Pre-OpeningAt art'otel, we're looking for an exceptional Night Manager to join our team. As a Night Manager, you'll be responsible for leading the front office operations during the night shift, ensuring seamless guest experiences and efficient hotel operations.Key Responsibilities:Lead the front office team during the night shift,...

  • Night Manager

    3 settimane fa

    Roma, Lazio, Italia Pphe Hotel Group A tempo pieno

    Job Title: Night Manager - Pre-Opening Operations LeadAre you a seasoned hospitality professional looking for a new challenge? Do you have a passion for delivering exceptional guest experiences? We're seeking a highly skilled Night Manager to join our team at art'otel, a unique and innovative hotel brand that's redefining the hospitality industry.Key...

  • Front Office Shift Leader

    4 settimane fa

    Roma, Lazio, Italia Marriott International A tempo pieno

    About EDITION HotelsEDITION is a global luxury lifestyle hotel brand that delivers a unique experience for sophisticated guests. Our hotels are designed to be a reflection of the local culture and community, with a focus on exceptional quality, originality, and character.Job SummaryWe are seeking a skilled and experienced Front Office Shift Leader to join...

  • Stewarding Supervisor

    2 settimane fa

    Roma, Lazio, Italia Accor Hotels A tempo pieno

    Job Title: Stewarding Supervisor - Lead and CoachJob Summary:We are seeking a highly skilled and experienced Stewarding Supervisor to join our team at Accor Hotels. As a Stewarding Supervisor, you will be responsible for leading and coaching a team of stewards to deliver exceptional service and maintain the highest standards of quality and safety.Key...

  • Hotel Operations Manager

    3 settimane fa

    Roma, Lazio, Italia Radio Mambo A tempo pieno

    Lead the Front Office Team with ExpertiseAs Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy.Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly...

  • Hotel Operations Manager

    3 settimane fa

    Roma, Lazio, Italia Le Meriden Hotel A tempo pieno

    Job Title: Room Division ManagerJob Summary:Le Meridien Visconti Rome, a luxury hotel in the heart of Rome, is seeking a highly experienced Room Division Manager to join our team. As a key member of our management team, you will be responsible for overseeing the operations of our rooms division, ensuring exceptional guest satisfaction, and driving revenue...

  • Geothermal Operations Lead

    3 settimane fa

    Roma, Lazio, Italia Energy Development Corporation A tempo pieno

    Geothermal Operations LeadThe Production Shift Lead is responsible for ensuring the safe, reliable, and efficient operation of the FCRS and power plant facilities. He coordinates with the plant maintenance team to perform predictive, preventive, and corrective tasks in accordance with established procedures. He analyzes operations data and reports immediate...

  • Front Office Shift Leader Turnante

    1 mese fa

    Roma, Lazio, Italia Marriott International A tempo pieno

    Unlock a World of OpportunitiesAt Marriott International, we're not just a hotel chain - we're a global community of innovators, thinkers, and problem-solvers. As a Front Office Shift Leader Turnante, you'll be at the heart of our operations, ensuring that every guest has an unforgettable experience.Key Responsibilities:Process guest check-ins, verifying...

  • Housekeeping Team Lead

    6 giorni fa

    Roma, Lazio, Italia Accor Hotels A tempo pieno

    Housekeeping Supervisor Job DetailsJob Summary: We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at The Hoxton, Rome. The successful candidate will be responsible for ensuring the highest standards of cleanliness and organization within our 192-bedroom hotel.About the Role: As a Housekeeping Supervisor, you will report...

  • Front Office Shift Leader

    3 settimane fa

    Roma, Lazio, Italia Marriott International A tempo pieno

    Job SummaryWe are seeking a highly skilled and experienced Front Office Shift Leader to join our team at The Rome EDITION. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring seamless guest experiences and delivering exceptional service.Key ResponsibilitiesProcess guest check-ins, verifying identity, payment,...