Night Manager
6 giorni fa
At art'otel, we're looking for an exceptional Night Manager to join our team. As a Night Manager, you'll be responsible for leading the front office operations during the night shift, ensuring seamless guest experiences and efficient hotel operations.
Key Responsibilities:- Lead the front office team during the night shift, ensuring excellent guest service and hotel operations.
- Manage guest check-ins, check-outs, and room allocations, ensuring accuracy and efficiency.
- Handle guest feedback, complaints, and requests, resolving issues promptly and professionally.
- Collaborate with other departments, such as F&B and security, to ensure smooth hotel operations.
- Conduct night audits, reconciliations, and administrative tasks, ensuring accuracy and compliance.
- Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
- Train and supervise the night front office team, ensuring they have the necessary skills and knowledge to deliver exceptional guest experiences.
- Stay up-to-date with hotel policies, procedures, and standards, ensuring compliance and adherence.
- Full FO operations knowledge and experience.
- Excellent leadership and communication skills.
- Ability to work effectively in a fast-paced environment.
- Fluency in Italian and English, with a third language a plus.
- Knowledge of PMS Opera preferred.
- 26 days of holidays per year.
- Open and transparent communication culture.
- Exclusive discounts for PPHE and Radisson Hotels worldwide.
- Exclusive discounts for Hotel Restaurants.
- Meals on Duty.
- A competitive package and opportunities for development.
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