Night Manager

3 giorni fa


Roma, Lazio, Italia artotel A tempo pieno
Job Title: Night Manager - Pre-Opening

At art'otel, we're looking for an exceptional Night Manager to join our team. As a Night Manager, you'll be responsible for leading the front office operations during the night shift, ensuring seamless guest experiences and maintaining high standards of customer service.

Key Responsibilities:
  • Lead the front office team during the night shift, ensuring all guest needs are met and exceeded.
  • Manage guest check-ins, check-outs, and room allocations, ensuring accuracy and efficiency.
  • Handle guest feedback, complaints, and requests, resolving issues promptly and professionally.
  • Collaborate with other departments, such as F&B and security, to ensure smooth operations and guest satisfaction.
  • Conduct night audits, reconciliations, and administrative tasks, maintaining accurate records and reports.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Train and supervise the night front office team, ensuring they have the necessary skills and knowledge to deliver exceptional guest experiences.
  • Stay up-to-date with company policies, procedures, and standards, ensuring compliance and adherence.
Requirements:
  • Full FO operations knowledge and experience.
  • Excellent leadership and communication skills, with the ability to motivate and inspire the team.
  • Fluency in Italian and English, with a third language a plus.
  • Knowledge of PMS Opera preferred.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Exclusive discounts for PPHE and Radisson Hotels worldwide.
  • Meals on duty and other perks.


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