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Guest Services Coordinator

2 mesi fa

Roma, Lazio, Italia Radisson Collection Hotel, Rome A tempo pieno
Are you ready to be the face of exceptional hospitality?

As a vital member of our Front Office Team, you will play a key role in ensuring our guests experience the highest level of service. At Radisson Collection, Roma Antica, we pride ourselves on creating memorable moments for every visitor.

Key Responsibilities:
  • Facilitate the seamless operation of the front office department, ensuring that every aspect of the guest experience is executed to perfection.
  • Collaborate with your team to enhance guest satisfaction, responding promptly and effectively to inquiries and resolving any issues that may arise.
  • Take ownership of assigned tasks, ensuring they are completed efficiently and professionally.
  • Contribute to departmental goals and objectives, helping to achieve hotel initiatives and targets.
  • Work closely with your supervisor to manage costs and inventory, maintaining high productivity and performance standards.
  • Foster strong working relationships while promoting the core values and culture of the company.
  • Ensure compliance with all relevant legislation, maintaining thorough documentation for audits and follow-ups.

Qualifications:
  • Previous experience in a front office role is advantageous but not mandatory.
  • A proactive approach with a positive attitude towards work.
  • A commitment to providing outstanding guest service, with a genuine passion for the hospitality sector.
  • Ability to devise creative solutions and take responsibility for your assigned duties.
  • Demonstrated integrity and the capacity to thrive in a high-excellence environment.
  • Familiarity with various IT systems and platforms.
  • Excellent communication skills.

Why Choose Us?
At Radisson Hotel Group, we recognize that our people are our greatest asset. We are committed to fostering a culture where every team member can thrive and contribute to our mission of making every moment matter for our guests.