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Insurance Operations Specialist

2 mesi fa


Milano, Lombardia, Italia AXA Group A tempo pieno
Unlock Your Potential in Insurance Operations

In this dynamic role, you will be responsible for managing the entire policy lifecycle, from initial application to final settlement. As an expert in insurance operations, you will ensure that all administrative processes are efficiently managed, providing a high-quality service to internal and external stakeholders.

Main Responsibilities:
  • Evaluate customer requests and interact with brokers, underwriters, and network partners to ensure seamless processing.
  • Serve as a point of reference for external and internal stakeholders, including colleagues abroad, for international customer management.
  • Monitor and issue contractual documents, coordinating with your supervisor, team, and internal/external subjects.
  • Manage performance metrics through company systems, focusing on quality, speed, and customer satisfaction.
Key Requirements:
  • Strong knowledge of insurance policy forms, operating systems, rating, coding, and policy administration.
  • Understanding of insurance processes and regulatory frameworks, with ability to anticipate key issues and negotiate complex contracts.
  • Customer-centric approach, empathizing with clients and providing tailored advice and solutions.
  • Able to work independently, manage priorities, and meet tight deadlines.
  • Bilingual proficiency in Italian and English, with excellent communication and teamwork skills.
  • Flexibility to adapt to changes, learn new concepts, and collaborate with diverse teams.
About AXA Group

As a leading player in the global insurance market, AXA Group offers a unique opportunity to make a difference in shaping the future of risk management. With a presence in over 200 countries, our P&C and specialty risk division, AXA XL, specializes in managing complex industrial risks. Join us and become part of a talented team that delivers innovative solutions and top-notch client service.

Salary Range:

This position comes with a competitive salary range of €55,000 - €70,000 per annum, depending on experience and qualifications.