Global Key Account Manager: Italy Market Leader

2 giorni fa

Italia Maxi-Cosi A tempo pieno

Key Account Manager Job Summary

At Dorel Juvenile Europe, we're seeking an experienced Key Account Manager to nurture and expand our relationships with top clients in the Italian market. As a pivotal member of our team, you'll drive business growth, enhance customer satisfaction, and ensure long-term success for both parties. This role demands a strategic thinker with exceptional interpersonal skills and business acumen.

Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with key clients, understanding their needs, and serving as the main point of contact for any inquiries or issues.

• Account Strategy Development: Collaborate with various departments to create tailored strategies for each key account, aligning with the client's goals and objectives while maximizing business opportunities.

• Revenue Growth: Identify upsell and cross-sell opportunities within key accounts, negotiate contracts and pricing structures to maximize profitability, and drive revenue growth.

• Customer Satisfaction: Ensure high levels of customer satisfaction by providing exceptional service, addressing concerns promptly, and consistently delivering on promises.

• Market Analysis: Stay informed about juvenile industry trends, competitor activities, and market developments to identify potential threats and opportunities for growth.

• Performance Tracking: Monitor key account performance metrics, such as sales targets, customer retention rates, and profitability, and take proactive measures to address any deviations from targets.

• Communication and Reporting: Provide regular updates on key account status, including progress against goals, challenges faced, and upcoming opportunities.

• Problem Resolution: Act as a mediator in resolving any conflicts or issues that may arise between Dorel Juvenile Europe and key clients, ensuring a premium service.

Requirements:

• Degree in Marketing, Sales, or a related field.

• Previous experience in sales, account management, or customer relations in a business environment, preferably in a management or supervisory role.

• Knowledge of the childcare and children's markets, including trends, competition, and sector-specific challenges.

• Excellent verbal and written communication skills, able to articulate the company's value propositions and solve problems effectively, clearly, and persuasively.

• Proven ability to negotiate contracts, prices, and conditions with clients, seeking to maximize profitability and client satisfaction.

• Strong focus on meeting objectives and results, capable of developing effective strategies to boost sales growth and the profitability of key accounts.

• Ability to effectively manage multiple accounts and priorities, ensuring that efforts are aligned with our strategy and objectives.

• Fluency in English (mandatory).

• Proficiency in Microsoft Environment and other relevant software applications (mandatory).

• Strong organizational and time-management skills, with the ability to prioritize tasks effectively.

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