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IT Operations Manager

2 mesi fa

Roma, Lazio, Italia AXA Group A tempo pieno
About the Role

We are seeking an experienced IT Operations Manager to lead our team of IT professionals in delivering high-quality infrastructure and service delivery solutions. As a key member of our IT organization, you will be responsible for planning, strategizing, and managing our core infrastructure and workplace services.

Key Responsibilities
  • Lead a team of IT professionals in delivering infrastructure and service delivery solutions
  • Develop and implement technology engineering vision and innovation strategies
  • Manage service desk and infrastructure engineering teams
  • Ensure IT services are delivered with expected levels of performance, security, and quality
  • Participate in the global IT services community to define technology solutions and develop people capabilities
  • Manage operationally the delivery of business-as-usual (BAU) and projects
  • Anticipate and deliver IT roadmap on your perimeter
  • Manage and optimize the BAU and project budget on your perimeter
  • Validate that IT policies and procedures utilize best practices and are efficiently documented
  • Supervise the lifecycle of technology components
  • Provide KPIs and reports on business demands and projects progression
  • Ensure the excellence of solution analysis, implementation, test, deployment, and rollback plans
  • Preserve assets availability by implementing disaster recovery, backup procedures, information security, and control standards
  • Ensure AXA Group's IT infrastructure is performing securely and efficiently within agreed metrics
  • Maintain quality of service by establishing and enforcing organization standards
  • Manage external partners and oversee relationships to ensure first-class IT services
  • Create and maintain 24/7 environment assuming strong SLA on main systems and services
  • Develop objectives and strategies for the delivery of IT within the company
  • Participate in the community to develop best practices and new standards
  • Cooperate with IT global infrastructure in the feasibility analysis for new solutions
  • Cooperate with financial analysts in estimating the costs and benefits of new solutions
  • Cooperate with security information office to ensure secure solutions
  • Partnership with application development, business continuity management, and IT service continuity management to build and run solutions that meet business expectations
Requirements
  • 5+ years of experience as an IT operations manager or IT infrastructure/service desk lead within an international environment
  • 5+ years of direct reports management experience
  • 5+ years of experience in vendor management
  • Experience in IT project management
  • Experience in service delivery management
  • Overview of existing and new technologies
  • Experience in workplace services
  • IT security knowledge and risk analysis ability
  • Proven experience in defining and presenting technology solutions
  • Expertise in cloud infrastructure (PaaS, IaaS)
  • Experience in IT portfolio and budget management with proven track of cost control/improvement
  • Solid experience in defining implementation, deployment, test, and rollback plans
  • Knowledge in generating process documentation
  • The ability to conduct cost/benefit analysis
  • Proven experience within an ITIL organization
Desirable
  • ITIL and project management certified (Prince 2, PMP, Agile)
Valuable
  • CISCO, VMware, Simplivity, Azure, Avaya, Avamar experience and/or certified
About AXA Group

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving, and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our Mission

Empower people to live a better life

Our Values

Customer First, Courage, Integrity, and One AXA