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Informatics Technical Specialist

2 mesi fa

Milano, Lombardia, Italia Abbott Laboratories A tempo pieno
Job Summary

We are seeking a highly skilled Informatics Technical Specialist to join our team at Abbott Laboratories. As a key member of our diagnostics laboratory informatics team, you will be responsible for delivering installation, configuration, integration, training, and troubleshooting services for AlinIQ products.

Key Responsibilities
  • Install, configure, and maintain diagnostics laboratory informatics applications with a strong focus on quality and customer satisfaction.
  • Provide training and support to customers on AlinIQ products, ensuring they are able to effectively utilize the systems.
  • Collaborate with customers to identify their needs and propose solutions, resolving problems and providing feature/product enhancement input based on customer feedback.
  • Assume accountability for a culture of high customer service, executing project work plans with a focus on timely completion and risk mitigation.
  • Track and report on assigned project aspects on a regular basis, revising and keeping up-to-date all project documents and systems of record.
Requirements
  • Bachelor's or Master's degree in Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines.
  • At least 24 years of relevant experience installing, configuring, and/or maintaining diagnostics laboratory informatics applications.
  • Strong understanding of diagnostics laboratory workflows and related technologies, with demonstrated knowledge of one or more products such as laboratory information systems, middleware, and/or analyzer management systems, or inventory management systems used in diagnostics laboratories.
  • Hands-on experience implementing, configuring, training, and supporting one or more laboratory information systems is highly desirable.
  • Excellent verbal and written communication skills, with a strong ability to innovate and bring ideas forward, escalate issues and risks in a positive way.