Client Success Manager EMEA
4 giorni fa
Live Story is a cutting-edge Creative Digital Experience Platform that empowers businesses to create and publish engaging online content without the need for coding skills. Our innovative platform reduces the friction in the execution process, enabling companies to achieve lower costs and full independence.
With Live Story, businesses can skip developmental dependencies and build with a future-ready, remote-focused design platform. Our intuitive drag-and-drop editor and built-in adaptive design features make it easy for anyone to design an online layout, regardless of their technical expertise.
Key Responsibilities- Support the Head of Success Management in expanding our success management strategy to drive business growth and customer satisfaction.
- Manage our brand portfolio and work to retain clients by anticipating their needs and providing exceptional customer service.
- Manage customer communications and requests, ensuring timely and effective resolution.
- Analyze customer data to identify trends and areas for improvement, informing strategies to enhance customer satisfaction.
- Provide demonstrations to potential customers, showcasing the value and benefits of Live Story's platform.
- Manage projects with efficiency and effectiveness, ensuring timely completion and high-quality results.
- Assist in the development of training and educational materials for clients, ensuring they have the necessary skills to get the most out of our platform.
- Candidate must be proactive, organized, and goal-oriented, with excellent communication and interpersonal skills.
- 3-5 years of related field experience, with a proven track record of success in customer-facing roles.
- Foster positive business relationships, with a strong ability to manage multiple projects simultaneously.
- Ability to think strategically and execute methodically, with a focus on driving business growth and customer satisfaction.
- Ability to think creatively while working effectively within a fast-paced, start-up environment.
- Collaborate and adapt with a small, yet growing team, with a strong focus on teamwork and open communication.
- Fluency in English and Italian, with the ability to communicate effectively with clients and stakeholders.
- Additional courses in Digital Business and Project Management are a plus, demonstrating a commitment to ongoing learning and professional development.
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