Retail Operations Manager

4 giorni fa


Florence, Toscana, Italia Retail Search Srl A tempo pieno
Job Title: Retail Operations Manager

We are seeking a highly skilled Retail Operations Manager to join our team at one of the most prestigious boutiques in the Retail Luxury Sector based in Florence.

Key Responsibilities:
  • Ensure the smooth running of day-to-day retail operations, focusing on sales, customer service, and business-driving initiatives.
  • Develop and implement innovative initiatives and action plans to improve in-store processes and enhance customer experience.
  • Supervise and support the team in managing stock, logistics, and inventory, including e-commerce shipping and inventory management.
  • Be responsible for staff training on policy processes, care services, and till cash management.
  • Ensure the correct use of back-office tools and support the Digital Coordinator in deploying retail special projects.
  • Supervise supplies needs, maintenance, and store upkeep.
Requirements:
  • Directly reporting to the Store Director, the ideal candidate will have excellent leadership and communication skills.
  • Proven experience in retail operations, with a focus on luxury retail and customer service.
  • Strong analytical and problem-solving skills, with the ability to develop and implement innovative solutions.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Fluent in English, with a strong understanding of the Retail Luxury Sector.


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