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Technical Support Specialist

2 mesi fa

Milano, Lombardia, Italia Manhattan Associates A tempo pieno
About the Role

We are seeking a highly skilled Technical Support Specialist to join our Southern Europe team at Manhattan Associates. As a Support Consultant, you will be the primary point of contact for our clients, ensuring their satisfaction and optimal performance of our supply chain commerce technology.

Key Responsibilities
  • Analyze and resolve functional challenges that arise post-implementation in connection with supply chain software solutions.
  • Guide clients through continuous change, recommending new configuration or designing new enhancements.
  • Communicate effectively with clients, providing exceptional customer service and support.
  • Collaborate with our team in Southern Europe to achieve client goals and objectives.
Requirements
  • Excellent client management skills and a strong team spirit.
  • Analytical and problem-solving skills, with the ability to think critically and creatively.
  • Experience in software implementation and post-implementation support.
  • Knowledge of database languages and/or cloud technologies, with C++/Java programming languages being an asset.
  • Fluency in English and French, with Italian being a plus.
  • Bachelor's degree in Logistics, Engineering, Computer Science, Mathematics, or another numerate discipline, or equivalent through business experience.
  • Flexibility to work at customer locations up to 20%, sometimes for prolonged engagements within the EMEA region.
What We Offer

At Manhattan Associates, we are committed to diversity and inclusion. We believe that our team members' backgrounds, experiences, and perspectives add to our unique culture and make us stronger as a whole. We are proudly an Equal Employment Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran.