Customer Support Specialist

2 settimane fa


Sesto San Giovanni, Lombardia, Italia Abb Schweiz Ag A tempo pieno
Spare Parts Specialist Job Description

AABB Schweiz AG is seeking a skilled Spare Parts Specialist to join our team.



Job Summary

The successful candidate will be responsible for managing the entire customer supply process, from quotation to invoicing, ensuring world-class customer service throughout the whole parts request handling process.



Responsibilities

  • Manage inquiries, orders, deliveries, and invoicing related to spare parts
  • Identify parts and provide customers with prompt and reliable answers to their spare part enquiries
  • Prepare and follow up on spare parts quotations
  • Insert customers' orders into SAP, complying with all relevant internal processes, local and global policies & procedures
  • Monitor the delivery status and ensure customer expectations with regards to parts delivery are met
  • Follow up on unpaid invoices and resolve any issues to allow their payment
  • Understand the Life Cycle Management (LCM) of Robotics
  • Provide outstanding service and satisfaction at every customer touch point


Requirements

  • Preferably 2 years of experience in the role
  • Excellent knowledge of Office Package (Outlook, Excel, Word, Power Point)
  • Excellent knowledge of Italian and English, both written and spoken
  • Knowledge of SAP and Salesforce will be considered a plus
  • An agile and proactive approach, with quick learning abilities and attention to details
  • A collaborative, solution-focused approach, and strong written and spoken communication skills


About Us

We look forward to receiving your application.


ABB Schweiz AG offers a stable employment in a company with a long history in innovation and technology. Collaborate with experienced experts in an international environment. Seize individual development and training opportunities, from job-specific to soft skills.


Enjoy private medical care (including offers for family members). Receive attractive remuneration based on your experience and skills, and other financial benefits. Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities.



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