Restaurant Host

4 settimane fa


Florence, Toscana, Italia Collegio alla Querce A tempo pieno

Job Title: Restaurant Host

Job Summary:

We are seeking a skilled Restaurant Host to join our team at Collegio alla Querce. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a positive experience from arrival to departure.

Key Responsibilities:

  • Greet guests warmly and provide courteous service to ensure a positive experience.
  • Answer phones, take reservations, and maintain accurate records in reservation systems.
  • Coordinate with restaurant and/or pool staff to optimize guest placements and ensure smooth flow.
  • Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
  • Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
  • Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
  • Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
  • Resolve guest complaints promptly to ensure satisfaction.
  • Familiarize yourself with all hotel services and respond accurately to guest inquiries.

Qualifications:

  • High school diploma or equivalent preferred
  • Prior experience in customer service or hospitality, preferably in a high-end setting.
  • Strong communication skills, positive attitude, and the ability to speak and write in English fluently.

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