Restaurant Host
4 settimane fa
Job Title: Restaurant Host
Job Summary:
We are seeking a skilled Restaurant Host to join our team at Collegio alla Querce. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a positive experience from arrival to departure.
Key Responsibilities:
- Greet guests warmly and provide courteous service to ensure a positive experience.
- Answer phones, take reservations, and maintain accurate records in reservation systems.
- Coordinate with restaurant and/or pool staff to optimize guest placements and ensure smooth flow.
- Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
- Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
- Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
- Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
- Resolve guest complaints promptly to ensure satisfaction.
- Familiarize yourself with all hotel services and respond accurately to guest inquiries.
Qualifications:
- High school diploma or equivalent preferred
- Prior experience in customer service or hospitality, preferably in a high-end setting.
- Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
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