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Restaurant Host

1 mese fa

Florence, Toscana, Italia Collegio alla Querce A tempo pieno
Restaurant Host Job Description

The role of Restaurant Host is a vital part of our hospitality team, responsible for creating a warm and welcoming atmosphere for our guests. As a key member of our team, you will provide exceptional service, ensuring a positive experience for our guests from arrival to departure.

Key Responsibilities:
  • Greet guests warmly and provide courteous service, efficiently handling check-ins and seating.
  • Answer phones, take reservations, and maintain accurate records in reservation systems.
  • Coordinate with restaurant and/or pool staff to optimize guest placements and ensure smooth flow.
  • Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
  • Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
  • Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
  • Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
  • Resolve guest complaints promptly to ensure satisfaction.
  • Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
  • Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.
Qualifications:
  • High school diploma or equivalent preferred
  • Prior experience in customer service or hospitality, preferably in a high-end setting.
  • Strong communication skills, positive attitude, and the ability to speak and write in English fluently.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Our properties share a crafted approach to luxury, bringing the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. We invite guests to create unforgettable stories in some of the world's most desirable destinations.