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Customer Success Operations Specialist

2 mesi fa

Segrate, Lombardia, Italia Triumph International A tempo pieno

About the Role:

We are seeking a highly skilled Customer Success Operations Specialist to join our team at Triumph International. As a key member of our Customer Success Operations Department, you will play a critical role in ensuring the smooth operation of our business.

Key Responsibilities:

  • Monitoring and Housekeeping: Participate in daily, weekly, and monthly monitoring and housekeeping exercises to maintain data integrity, resolve incomplete orders, and ensure high delivery performance.
  • Troubleshooting and Problem-Solving: Regularly work on troubleshooting to ensure proper weekly Sell Out posting and submission of relevant documents before the monthly closure.
  • Process Improvement: Learn and continuously improve month-end closing procedures to optimize business processes.
  • Stock Take and Reconciliation: Support stock take activities, serve as the primary point of contact for customers and sales teams, analyze stock taking figures, and reconcile them with sales counterparts.
  • Documentation and Reporting: Post results in SAP and maintain accurate records.
  • Warehouse and Logistics Support: Serve as the single point of contact for warehouse requirements and transportation support for local matters.
  • Customer and Sales Team Support: Collect and negotiate Value-Added Services (VAS) needs with customers and sales teams, collaborate with warehouses to design and implement new VAS requirements.
  • System Maintenance and Support: Identify and resolve system failures, provide training and support to team members on SAP and other systems.

Requirements:

  • Experience: At least 3 years of experience in a similar role, preferably in operations within multinational companies.
  • Data Analysis and Reporting: Experience working with large datasets, analyzing figures, and producing reports.
  • Accuracy and Methodology: Strong accuracy and methodology in executing operational tasks.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with a customer-centric approach, and ability to work in a cross-border team with diverse cultures.
  • Language Skills: Advanced communication skills in English and Italian, both verbal and written; any other language is an asset.
  • IT Proficiency: Proficiency in Microsoft Office (especially Teams, Excel at an advanced level, Word), experience with SAP (SD and BW module), and Salesforce (nice to have).
  • Travel and Availability: Availability to travel for training and meetings.