High-Value Account Strategist
3 settimane fa
Job Purpose
As a Key Account Specialist at Ocean Network Express, you will be responsible for safeguarding the delivery of premium assistance to our key accounts by executing services per contracts and providing efficient solutions proactively, meeting our service KPIs.
Key Responsibilities
- Act as the contract owner for key accounts within a defined scope or for named key accounts.
- Provide insights into customer performance, cargo quality, and other valuable data to support key account executives.
- Escalate cases that cannot be resolved by our Customer Care team.
Requirements
- Strong communication skills.
- Fluent English.
- IT skills.
- Negotiation skills.
- Team player.
What We Offer
Ocean Network Express offers a market-based salary, lunch vouchers, and a pension fund. You will also have the opportunity to work in a dynamic environment fuelled by innovation and continuous improvement.
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