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Dodo CRM Manager

2 mesi fa

Milano, Lombardia, Italia POMELLATO S.P.A. A tempo pieno

About the Role

We are seeking a seasoned professional to lead our CRM efforts and drive business growth through client engagement opportunities.

Key Responsibilities

  • Develop and implement a global CRM strategy to maximize business opportunities
  • Contribute to the growth of the Retail and E-commerce business through tactical activities aimed at boosting clients' recruiting, improving retention and reactivation
  • Support and enhance a Company Customer-centric culture
  • Define the RFM segmentation and clients clustering rules
  • Ensure that guidelines on data collection and data quality are well implemented in the Regions
  • Oversee CRM systems in partnership with IT (upgrade of the existing functionalities and release of new features)
  • Set and monitor Customer Engagement KPIs
  • Liaise with sales team in order to create customized action plans according to the global strategy and regional opportunities
  • Propose and monitor insights of client engagement campaigns through online & offline performance
  • Develop and forecast budgets in order to sustain Client Development strategy and roadmap

About You

  • Graduated in Marketing, Business Administration with 5 years of experience in a leading role, gained in international companies
  • Passionate by luxury and client engagement matter
  • Agile with Salesforce, BI or other CRM & analytical systems
  • Positive and proactive, with proven organizational and time management skills
  • Able to collaborate effectively across teams with effective communication skills at all levels of the organization
  • Fluent in English and Italian, more languages would be a plus

About Us

Pomellato S.p.A. is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.